Customer Support Specialist – Hybrid Banking Career Path

lloyds banking group; Leicester; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading financial services provider in Leicester seeks a Customer Support professional to provide face-to-face assistance to customers. This full-time position involves working 35 hours a week, with opportunities for skill progression and varied career paths within the organization. Candidates should be empathetic and focused on customer satisfaction. Benefits include a generous pension, bonuses, and private medical cover. A commitment to inclusivity and employee growth is essential in this role.

Benefits

Generous pension contribution

Annual performance-related bonus

Private medical insurance

Discounted shopping benefits

22 days holiday plus bank holidays

Wellbeing initiatives

Qualifications

• Experience in customer service is desirable but not mandatory.
• Ability to resolve customer queries with care and integrity.
• Commitment to team collaboration and customer satisfaction.

Responsibilities

• Provide face-to-face support to customers in branches.
• Learn and develop within the organization to transition into various roles.
• Deliver outstanding service remotely through various communication channels.

Skills

Customer empathy

Relationship building

Team collaboration

Communication

Problem-solving

Job description

A leading financial services provider in Leicester seeks a Customer Support professional to provide face-to-face assistance to customers. This full-time position involves working 35 hours a week, with opportunities for skill progression and varied career paths within the organization. Candidates should be empathetic and focused on customer satisfaction. Benefits include a generous pension, bonuses, and private medical cover. A commitment to inclusivity and employee growth is essential in this role.