Customer Support - Spares Supply Planner

Safran; Gloucester; On-site; GBP 35,000 - 55,000; Full time

Job summary

A global aerospace leader in Gloucester is seeking a skilled professional to monitor supply chain risks and improve performance. The role requires strong analytical and communication skills, collaboration with various teams, and knowledge of supply chain principles. Benefits include competitive salary, annual bonus, and flexible working options.

Benefits

Early finish on Fridays

Competitive salary and annual bonus

25 days' holiday + bank holidays

Flexible working options

Pension (matched up to 8%) and life assurance

Professional development and ongoing training

Onsite amenities: parking, restaurant

Family-friendly workplace policies

Qualifications

• Strong analytical skills and confidence working with data.
• Excellent communication and relationship-building skills across diverse teams.
• Ability to prioritize and manage time effectively.
• Proactive, collaborative mindset focused on continuous improvement.

Responsibilities

• Monitor risks of shortages and implement recovery plans with production teams.
• Analyze data to improve supply performance and reduce delays.
• Collaborate with Customer Support, Procurement, and Production.
• Present clear, data-driven recommendations in meetings.

Skills

Strong analytical skills

Excellent communication skills

Ability to prioritize

Collaborative mindset

Knowledge of supply chain principles

Education

APICS certification or MRP experience

Tools

ERP systems (SAP)

Job description

Responsibilities

Monitor risks of shortages and implement recovery plans with production teams.

Analyze data to recommend actions that improve supply performance and reduce delays.

Collaborate with Customer Support Managers, Procurement, and Production to align priorities.

Present clear, data-driven recommendations in review meetings with senior management.

Qualifications

Strong analytical skills and confidence working with data and ERP systems (SAP experience is a plus).

Excellent communication and relationship-building skills across diverse teams.

Ability to prioritize, manage time effectively, and stay calm under pressure.

A proactive, collaborative mindset with a focus on continuous improvement.

Knowledge of supply chain principles; APICS certification or MRP experience is an advantage.

About Safran

Are you ready to contribute to ambitious projects and create a positive impact in the aerospace industry? At Safran, you'll work with the brightest minds and best technologies, building valuable experience and joining an innovative, supportive team.

We are a global leader in aircraft landing and braking systems, from commercial and business travel to military and defence fleets. Our expertise cover the entire life cycle of our products from end-to-end: design, manufacturing, maintenance and repair.

Benefits

Why Work at Safran? Your Wellbeing & Benefits:

• Early finish on Fridays
• Competitive salary and annual bonus
• 25 days' holiday + bank holidays (option to buy/sell)
• Flexible working options
• Pension (matched up to 8%) and life assurance
• Professional development, ongoing training, mentoring
• Onsite amenities: parking, restaurant, bicycle storage, showers
• Family-friendly and accessible workplace policies

What you'll be doing

What you'll be doing