Customer Support & Sales Coordinator

Russell Taylor Group Ltd; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Support & Sales Coordinator for a temporary position. The role involves managing customer inquiries, preparing quotations, and ensuring accurate record-keeping. Ideal candidates should have previous customer service experience, particularly within a technical or engineering context, and be proficient in Microsoft Office and CRM systems. Strong communication skills and the ability to prioritize tasks are essential for success in this role.

Qualifications

• Previous admin customer service experience required.
• Experience in technical or engineering roles preferred.
• Comfortable reviewing quotes and customer documentation.

Responsibilities

• Manage and allocate customer enquiries.
• Prepare and follow up customer quotations.
• Accurately record activities using a CRM system.

Skills

Previous admin customer service experience

Experience in technical/manufacturing or engineering company

Comfortable reviewing quotes and contracts

Confident with calculations

Proficient in Microsoft Office

Strong communication skills

Able to manage multiple priorities

Tools

Microsoft Office (Excel, Word)

CRM systems

Job description

Role: -Customer Support & Sales Coordinator (Temporary)

Location: -Warwick- some flexibility with the occasional day from home once trained.

Type: -6 months initially with the chance to extend depending on workload

Pay Rate: -Entry level hourly rate

Russell Taylor Group are looking for a Customer Support & Sales Coordinator to handle customer enquiries and quotations via email and phone. This role focuses on responding to quote requests, following up on open quotations, and supporting customers through straightforward administrative processes.

Key Responsibilities

• Manage and allocate incoming customer enquiries
• Prepare, follow up, and help convert customer quotations
• Complete supplier and customer documentation as required
• Accurately record all activities using a CRM system

Skills & Experience

• Previous admin customer service experience required (quoting experience desirable)
• Experience in this type of role in technical/manufacturing or engineering company would be preferred
• Comfortable reviewing quotes, contracts, and customer documentation
• Confident with basic calculations such as discounts
• Proficient in Microsoft Office (Excel, Word) and CRM systems
• Strong written and verbal communication skills
• Able to manage multiple priorities and deadlines with a calm, professional approach

Important Information

We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us