Customer Support Representative

Switch2 Energy Limited; Saltaire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading energy solutions provider in the UK seeks a Customer Support Representative to join their team in Shipley. Your role will involve handling customer inquiries, promoting self-service features, and ensuring a first-class service. With a minimum of 2 years in customer service, you will be essential in maintaining high standards of customer care and support the company's mission toward sustainable energy solutions.

Qualifications

• Minimum of 2 years experience in customer service.
• Ability to engage with customers, clients, and engineers professionally.
• Capability to work independently in a fast-paced environment.

Responsibilities

• Handle customer inquiries via phone, email, webchat, social media.
• Promote self-serve features to enhance satisfaction.
• Manage expectations and exceed KPIs.

Skills

Excellent communication skills

Proven customer service experience

Strong problem-solving skills

Proficiency in Microsoft Office

Target-driven mindset

Job description

Overview

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where every day is different? We are currently looking for a Customer Support Representative to join our busy team in Shipley, West Yorkshire!

As a Customer Support Representative, you will be an essential member of our Operations Team, responsible for handling and responding to all customer inquiries through various channels including phone, email, webchat, and social media. You will take ownership of queries from start to finish, ensuring a first-class service experience while promoting self-serve features to enhance customer satisfaction. Your ability to manage expectations and exceed KPIs will be critical in maintaining our commitment to exceptional customer care.

Hours of Work: Full-time position with flexibility required.

Responsibilities

• Handle and respond to customer inquiries across multiple channels (phone, email, webchat, social media).
• Take ownership of queries from start to finish, delivering a first-class service experience.
• Promote self-serve features to enhance customer satisfaction.
• Manage expectations and strive to exceed KPIs within a fast-paced environment.

Requirements

• Excellent communication skills, with the ability to engage customers, clients, and engineers professionally.
• Proven experience in customer service, with a minimum of 2 years required.
• Ability to work independently and take initiative in a fast-paced environment.
• Strong problem-solving skills and a target-driven mindset.
• Proficiency in Microsoft Office and navigating social media platforms.

About the Organisation

Switch2 Energy is the UK's most experienced and capable provider of end-to-end solutions for heat networks. Our mission is to develop smart and sustainable heat network solutions that contribute to the government's net zero carbon targets. We are dedicated to optimising energy efficiency and helping communities thrive by delivering reliable energy solutions.

If you think you are suitable for this Customer Support Representative role, please apply now! This is your chance to be part of an impactful team working towards a sustainable future while enhancing customer experiences.