Customer Support Representative

Inspiring Interns; Orpington; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading customer service provider in Orpington seeks a Customer Support Representative. The role involves providing high-quality support, managing customer cases, and building strong relationships. Ideal candidates should be digital savvy, articulate, and have strong attention to detail. Experience with CRM tools is advantageous but not mandatory. This position offers a mix of remote and on-site work.

Qualifications

• The ability to be articulate in written and oral communications.
• Strong attention to detail and high level of accuracy.
• Capacity to manage and prioritise tasks under tight deadlines.
• Ability to be organised and manage relationships with third parties.

Responsibilities

• Be the go-to person for customer service and helpdesk inquiries.
• Provide high-quality support through phone and digital solutions.
• Own and resolve customer support cases from start to finish.
• Build and maintain strong customer relationships.
• Identify sales opportunities in collaboration with Sales & Marketing.

Skills

Excellent problem solver

Good collaborator

Team player

Innovative thinker

Digital savvy

Education

BA / BSc with honours or equivalent

Tools

PowerPoint

Excel

Word

Outlook

Salesforce

Job description

Responsibilities

As our new Customer Support Representative, you will specifically :

• Be our customers' go-to person related to Customer Service and Helpdesk
• Provide customers with high-quality support through phone and digital solutions. Logging customer cases Provide feedback to customers related to the development of their support cases. Order parts as required for case resolution. Process customer orders both manually and through our AI automated software Complete RMA customer return process and credits Resolve invoice and pricing queries Answer customer service calls Liaise with our logistics team to ensure the timely delivery of customer goods
• Own customer support cases from start to finish. Ensure that support cases are resolved promptly.
• Act as back up for Helpdesk when required.
• Build and maintain strong customer relationships.
• Handling customers’ requests, quotes, and orders.
• Supporting tender documents, information requests and PAQs pre-acquisition questionnaires.
• New Product and new supplier forms
• Identify sales opportunities and act on these in co-operation with Sales & Marketing

Manage, develop, and maintain productive relationships with internal departments, stakeholders.

What we are looking for

• Our ideal candidate is digital savvy. We think that you are an excellent problem solver, great collaborator, and a good team player.
• We believe you are an innovative thinker
• With a proactive mind, you collaborate well both internally and externally.

Experience with various CRM toolsand digital channels generally is an advantage but not a requirement.

Living the Company values

• Act as ambassador for the company’s mission.

Ensure that ourvalues and code of conduct are adhered to at all times

Location :

3 Days on site ( Orpington) ( 30 mins from Charing Cross, 40 mins from Victoria)

2 Day working from home

Requirements : You will have :

• A BA / BSc with honours or equivalent skills learned on the job
• An interest in our mission.
• The ability to be articulate (written or oral)and comfortable presenting.Strong attention to detail and numerate. High level of accuracy is essential. Proficient in Powerpoint, Excel, Word and Outlook. Salesforce knowledge a benefit but not a prerequisite.
• The capacity to manage and prioritise tasks to meet (often tight) deadlines
• The ability to be highly organised and capable of managing upwards and with 3rd parties (NHS trusts, outsourced team members, Clients)

A collaborative, positive ‘can-do’ mindset