Customer Support & Field Planning Specialist

Apogee Corporation Limited; Maidstone; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A technology services provider based in Maidstone is seeking a Customer Support & Planning Coordinator to manage customer interactions and field engineer operations. In this role, you will ensure high levels of customer satisfaction by efficiently handling inquiries and coordinating service appointments. Ideal candidates should have strong customer service experience and excellent communication skills. This position offers hybrid working options and a range of employee benefits.

Benefits

Flexible working options

33 days holiday

Life assurance 4 x salary

Sponsorship for professional development

Employee Assistance Programme

Discounted Gym Membership

Qualifications

• Experience in a client-focused customer service environment.
• Ability to remain calm under pressure.
• Strong organisational and multitasking skills.

Responsibilities

• Manage work orders and optimize engineer visits to enhance customer satisfaction.
• Respond to customer inquiries via multiple channels.
• Coordinate field service activities and ensure timely assignments.

Skills

Client-focused customer service experience

Strong administration skills

Excellent communication skills

Problem-solving abilities

Organisational skills

Tools

Microsoft Office

Customer support software

Job description

A technology services provider based in Maidstone is seeking a Customer Support & Planning Coordinator to manage customer interactions and field engineer operations. In this role, you will ensure high levels of customer satisfaction by efficiently handling inquiries and coordinating service appointments. Ideal candidates should have strong customer service experience and excellent communication skills. This position offers hybrid working options and a range of employee benefits.