Customer Support Executive

Faith Recruitment; Esher; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in Esher is seeking a Customer Support Executive to manage customer relationships and provide excellent support. This role offers hybrid working after probation, a competitive salary, and great benefits including 25 days holiday, a contributory pension scheme, and more. Ideal candidates will have strong Excel skills and a focus on customer service.

Benefits

Hybrid working after probation

25 days holiday

Contributory pension scheme

Employee Assistance Programme

Critical Illness Cover

Income Protection

Death in Service

Healthcare cash back

Qualifications

• Minimum 1 year of office based experience in a customer focused role.
• Must have advanced knowledge of Excel.

Responsibilities

• Manage assigned customers daily.
• Process orders and schedule deliveries.
• Liaise with the Sales team.
• Monitor orders and verify deliveries.
• Build relationships with customers.
• Provide product knowledge and updates.
• Resolve customer queries and complaints.
• Support the Sales team.
• Perform ad hoc admin duties.

Skills

Office based experience

Advanced Excel

Strong MS Office skills

Excellent communication

Tools

SAP

Power Bi

Job description

YOU MUST HAVE ADVANCED KNOWLEDGE OF EXCEL TO BE CONSIDERED FOR THIS ROLE

This successful and leading business is seeking a Customer Support Executive to join their team. Based in fantastic offices in Esher you will be a part of a business that will put time and effort into your career development and as well as offering a competitive salary you will also receive great benefits such as :

Benefits

• Hybrid 2 days from home after Probation and Flexi Working
• 25 days holiday (plus bank holidays)
• Contributory pension scheme where Company doubles staff contributions (with cut off at 5% employee / 10% employer)
• Employee Assistance Programme
• Critical Illness Cover
• Income Protection
• Death in Service
• Healthcare cash back

Responsibilities

• Daily management of the assigned customers
• Order processing and scheduling deliveries
• Liaising with the Sales team
• Monitor orders and verify deliveries
• Build excellent relationship with the customers
• Provide product knowledge
• Update on orders and contracts
• Providing customer support and ensure resolution for any queries or complaints
• Providing support to the Sales team
• Any ad hoc admin duties to support where necessary

Skills

• 1 year of office based experience in a customer focused role
• SAP user or Power Bi or advanced Excel user
• Have strong MS office package skills
• Excellent communicator

Apply now for the opportunity to be considered for this fantastic team and company