Customer Support (crypto 2/2)

Madfish; Remote; GBP 40,000 - 60,000; Full time

Job summary

A global crypto services provider is looking for a remote Customer Support Specialist to assist clients via Intercom. Candidates should have at least 2 years of experience in customer support, including at least 1 year in crypto or web3. Proficiency in English and either Russian or Ukrainian is required. The position offers a flexible work schedule and a starting salary between $1000-1200. Join an international team committed to professional development in the Web3 space.

Benefits

Flexible working schedule

Regular salary reviews

Career development in Web3

Qualifications

• 2+ years in customer support
• 1+ year in crypto/web3 experience required
• Language proficiency in English C1+, Russian or Ukrainian C1

Responsibilities

• Provide customer support via Intercom
• Manage and audit user accounts
• Handle manual transactions
• Generate reports

Skills

Customer care orientation

Attention to detail

Experience in Google Sheets

Job description

Format

Remote, Full-time (19:00-7:00 night shift CET)

Company

PointPay — global crypto services ecosystem (Exchange, Wallet, Payment System, Launchboard)

Requirements

• 2+ years in customer support
• 1+ year in crypto/web3 (is a must)
• English C1+, Russian or Ukrainian C1
• Experience in Google Sheets (reports, formulas)
• Customer care orientation
• High writing grammar and attention to detail

Responsibilities

• Customer support via Intercom
• Managing and auditing user accounts
• Manual transactions
• Reporting

Required domain experience

Blockchain / Crypto 1 year

Required languages

• English C1 — Advanced
• Russian C1 — Advanced OR Ukrainian Native

We offer

Our team is 70% Ukrainians and people from EU, Mexico, Latam and Asia (Hong Kong, Singapore)

Remote work from anywhere GMT 3+

Flexible working schedule — 2 days of work, 2 days of weekend. You work only 4 or 3 days per week ^_^

Salary 1000-1200$ from start

Right now we don’t cover vacation and sickleaves, but we have regular salary review after approbation period and 2 times a year

Career and professional development in deep Web3 direction

Learning and support from our friendly team :)

How to apply

If you are interested, please send your full and updated CV with telegram link ;)