Customer Support Coordinator | Helpdesk & Dispatch

Arcus FM Limited.; Redditch; On-site; GBP 26,000; Full time

Job summary

A leading service provider in Redditch is seeking a Customer Support Coordinator to join their team. This role involves being the first point of contact for stores, handling calls, creating Work Orders, and providing updates. Ideal candidates should have customer service experience, strong listening and problem-solving skills, and a flexible attitude. The position offers a salary of £25,397 per annum, a bonus, generous leave, and opportunities for career progression through apprenticeship programs.

Benefits

4% bonus, subject to achievement of targets

25 days annual leave + Bank Holidays

Group personal pension scheme with matched contributions

Life Assurance

Funded Training Sponsorship Scheme

Discounts, vouchers, and financial aid programs

Qualifications

• Experience in a call center or retail sector.
• Ability to learn and retain information quickly.
• Flexibility and a 'can-do' attitude.

Responsibilities

• Act as the first point of contact for stores.
• Handle reactive calls and create Work Orders.
• Provide updates to stores and chase Engineers as needed.

Skills

Customer service experience

Problem-solving skills

Listening skills

Assertive phone manner

Job description

A leading service provider in Redditch is seeking a Customer Support Coordinator to join their team. This role involves being the first point of contact for stores, handling calls, creating Work Orders, and providing updates. Ideal candidates should have customer service experience, strong listening and problem-solving skills, and a flexible attitude. The position offers a salary of £25,397 per annum, a bonus, generous leave, and opportunities for career progression through apprenticeship programs.