Customer Support Coordinator - 6 Month FTC | St Albans | £35k

Red Door Recruitment; St Albans; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading recruitment agency in St Albans is seeking a Customer Support Coordinator to manage customer orders and communications. The ideal candidate will have experience in sales office administration, excellent communication skills, and the ability to work under pressure. This office-based role offers a salary of up to £35k, along with generous benefits including 25 days holiday.

Benefits

Salary up to £35k

25 days holiday (pro-rated)

Employee Assistance Program

7% Employee Pension contribution

Free parking

Qualifications

• Experience in Sales Office Administration, processing orders & liaising with customers.
• Can work well under pressure.
• Enjoys working at a fast pace.
• Excellent numeracy and problem-solving skills.
• Excellent communication skills, both verbal and written.

Responsibilities

• Making, receiving, and managing customer calls and emails.
• Processing orders and providing quotations.
• Assisting Sales Engineers with order details.
• Managing customer delivery expectations.
• Creating and setting up new customer accounts.

Skills

Sales Office Administration

Excellent communication skills

Problem-solving skills

Attention to detail

Teamwork

IT skills (Word, Excel)

Job description

Overview

One of the world’s leading solutions providers in the industrial sector is looking for Customer Support Coordinator.

This is a great opportunity for a customer focused coordinator to be key member of the Internal Sales Team, supporting customers and the sales team. Answering customer calls and processing orders.

Key Responsibilities

• Making, receiving, and managing telephone calls and emails from customers and potential customers, dealing with delivery information and queries, processing orders and providing quotations and price information
• Receiving and making telephone calls to Sales Engineers, informing them of significant activities of customers, sales leads and potential customers
• Assisting Sales Engineers, when requested, in making, altering and confirming details relating to order and delivery status
• Manage customer delivery expectations by phone and email
• Create and set up new customer accounts
• Manage customer portals and online ordering
• Prepare and raise delivery notes and invoices
• Managing incoming orders via the shared email inbox
• Observing the Company’s credit control procedures
• Communicating with all other departments and staff as is necessary to perform the above detailed tasks
• Identifying key contacts within the customers’ accounts and purchasing departments, thus building, and maintaining effective relationships
• Deputising for the Telephone & Digital Account Managers during holidays, sickness and / or other absences, when required

What the employer is looking for

• Experience in Sales Office Administration, processing orders & liaising with customers
• Can work well under pressure
• Enjoys working at a fast pace
• Able to work as part of a team and independently
• Excellent numeracy and problem-solving skills
• Attention to detail
• Excellent IT skills and proficient in word and excel
• An enthusiastic, reliable, and flexible team member
• Able to plan and organise day to day tasks and prioritise
• Excellent communication skills, both verbal and written

Benefits

• Salary: Up to £35k
• Hours: Mon-Thurs 8.30am-5.00pm, Fri 8.30am-4pm, office based
• 25 days holiday (pro-rated)
• Employee Assistance Program
• 7% Employee Pension contribution
• Free parking

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.