Customer Support Coordinator

FirstPort; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading residential property service provider in the UK is looking for a Customer Support Coordinator. You will provide exceptional service through administration, ensuring accurate communication and improving service levels while collaborating with various departments. The role requires previous customer service experience and expertise in MS packages, contributing to a team-driven environment.

Benefits

Competitive salaries

Range of benefit packages

Exclusive discounts for employees

Qualifications

• Experience in a customer service role.
• High attention to detail and ability to handle multiple systems.
• Focus on improving service levels.

Responsibilities

• Process written communication according to team targets.
• Liaise with Property Managers for issue resolution.
• Update internal databases accurately and regularly.

Skills

Attention to detail

Customer service skills

MS Office proficiency

Job description

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Job Title: Customer Support Coordinator
Location: Worcester/Luton
Job Sector: Customer Service
Contract: Permanent
Hours: Monday to Friday, 35 hours per week

It takes exceptional people to run an extraordinary company

When you join FirstPort, you become part of a team connection that strengthens the relationship our customers have with FirstPort

The role of Customer Service Coordinator reports to the Customer Service Team Leader

If you have the right skills to provide outstanding service via administration, come and join us.

About You

Currently working in or previously worked in a customer service role and enjoy working in a busy, and highly demanding environment, where you can interact with key departments.

You have a high attention to detail and can provide accurate and reliable information whilst being confident working with various MS packages and can use different systems simultaneously to enable you to work quickly and efficiently.

You are focused on improving service levels, working independently or within a team to achieve team and company SLA’s.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Main Responsibilities

•To ensure written communication is processed and responses issued in accordance with targets set by the Customer Support Management Team

• Closely liaise with Property Managers to ensure issues are resolved promptly and courteously
• To ensure internal databases are updated accurately and regularly inclusive of any relevant documentation to be saved within the appropriate areas

The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?
Click here to apply for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.