Customer Support Advisor

Adecco; Shiremoor; On-site; GBP 22,000 - 28,000; Full time

Job summary

A multinational recruitment agency seeks a Customer Service Operations Associate in Newcastle-Upon-Tyne. The role involves delivering high-quality customer service, utilizing strong problem-solving skills, and collaborating with internal and external stakeholders. Candidates must possess proven experience in customer service, advanced capabilities in Excel, and proficiency in SAP. This position allows for independent work while managing multiple tasks effectively, ensuring accuracy and attention to detail in all activities.

Qualifications

• Proven experience working in customer service or operations.
• Strong interpersonal and collaboration skills.
• Excellent verbal and written communication skills.
• High level of personal accuracy and attention to detail.

Responsibilities

• Contribute to high-quality customer service operations.
• Resolve issues and improve processes using analytical thinking.
• Communicate effectively with stakeholders.
• Perform data analysis and reporting.

Skills

Customer service experience

Collaboration skills

Communication skills

SAP proficiency

Microsoft Outlook proficiency

Microsoft Office Suite proficiency

Analytical skills

Attention to detail

Tools

SAP

Microsoft Outlook

Microsoft Office Suite

Advanced Excel

Job description

Customer Service Operations Associate

Location: Newcastle-Upon-Tyne

Hours: 37.5 hours per week

Overview

We are seeking a proactive and detail-oriented individual to join our Customer Service Operations team in Newcastle-Upon-Tyne. This role is ideal for someone who thrives in a collaborative environment, demonstrates strong problem-solving abilities, and has a keen eye for accuracy and efficiency.

Key Responsibilities

• Operate as a key member of a multi-skilled team, contributing to the delivery of high-quality customer service operations.
• Apply initiative and analytical thinking to resolve issues and improve processes.
• Communicate effectively with internal and external stakeholders, both verbally and in writing.
• Work confidently across various systems and platforms, including SAP, Outlook, and Microsoft Office.
• Perform data analysis and reporting using advanced Excel skills.
• Ensure all tasks are completed with a high level of attention to detail and accuracy.
• Support continuous improvement initiatives within the department.

Skills & Experience Required

• Proven experience working within customer service or operations environments.
• Strong collaboration and interpersonal skills.
• Excellent written and verbal communication abilities.
• Proficiency in SAP, Microsoft Outlook, and Microsoft Office Suite.
• Advanced Excel skills and strong analytical capabilities.
• High level of personal accuracy and attention to detail.
• Ability to work independently and manage multiple tasks effectively.
• Language skills may be required depending on the specific needs of the role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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