Customer Support Advisor

Colten Care; Ferndown; On-site; GBP 36,000; Full time

Job summary

A leading care home group in Ferndown is seeking a compassionate Customer Support Advisor. The role involves nurturing leads into sales and providing exceptional customer experiences. The ideal candidate should have a track record in sales, be empathetic towards the elderly, and possess strong organizational skills. Additional benefits include ongoing training, uniform provision, and career progression opportunities, with a commitment to professional development and community engagement.

Benefits

Uniform provided

Excellent training and support

Real career progression opportunities

Annual pay review

Contributory pension scheme

Qualifications

• Proven track record within a sales environment.
• Compassionate and caring towards the elderly.
• Ability to engage with local community and professionals.

Responsibilities

• Nurture quality leads into sales and provide outstanding customer experience.
• Help residents settle into their new home and support families.
• Coordinate with Home Manager and care teams for visitors.

Skills

Empathy

Sales ability

Organizational skills

Initiative

Customer service

Education

Experience with Microsoft Office

Job description

Customer Support Advisor

Salary: £36,000

At Colten Care we are proud to offer career development opportunities and a range of pay enhancements across our roles. Contact us to find out more

40 hours per week, Mon-Fri, 9.00 am to 5.00 pm

Introduction

We’re looking for an empathetic and driven Customer Advisor to join our team at Fernhill, located near Longham in Ferndown, Dorset.

You’ll ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. You’ll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.

You’ll work closely with the Home Manager and care home teams to provide a professional ‘warm welcome’ to visitors, escorting them on arrival and helping residents settle into their new home. You’ll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You’ll provide reassurance at every point of the enquiry journey.

About you

You’re passionate about helping people, particularly the older generation, always ready with a listening ear. You’re empathetic and compassionate, able to find the right balance between sales and customer service. You’re professional, organised, and self‑motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast‑paced environments.

You’ll be literate and numerate with experience of the Microsoft Office suite. You’ll be a car driver and own your own car.

Essential requirement- Business insurance is essential due to travel during work hours

About Colten Care

We’re an award‑winning, family‑owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.

We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator.

If a career in elderly care is for you then you want to be part of the team at Colten Care.

Benefits

• Uniform provided
• Excellent inductions, training and ‘on the job’ support
• Real career progression opportunities
• Annual pay review
• Choice of hot or cold meals and drinks on duty
• Contributory pension scheme
• Background checks at no cost to you.