Customer Support Advisor

hireful; East Grinstead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service provider in the UK seeks a customer service representative responsible for assisting existing customers with their card payment facilities. The role offers a competitive salary of £24,055, 25 days of annual leave, and opportunities for training and support in a fast-paced environment.

Benefits

25 days annual leave plus 8 UK bank holidays

Contributory pension scheme

Share incentive scheme

Life assurance

Full training and ongoing support

Qualifications

• Team player with a focus on providing excellent customer service.
• Tolerant and empathic communicator with a confident telephone manner.
• Able to manage own workload and work unsupervised.
• PC Literacy – use of in-house database and MS Office applications.

Responsibilities

• Provide customer service to existing customers.
• Take ownership of queries and resolve customer service issues.
• Provide technical support for Ecommerce and Virtual Terminal customers.
• Maintain accurate system records.

Skills

Customer service orientation

Communication skills

Problem-solving

PC Literacy

Attention to detail

Job description

Salary: £24,055
Location: Haydock, Merseyside

Your role will be to provide customer service to existing customers.

Key responsibilities

• Take ownership of queries from existing customers about their card payment facilities
• Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required
• Provide technical support for Ecommerce and Virtual Terminal customers
• Maintain accurate system records
• Follow the procedures provided to you by your Manager and Senior Member of the Team
• Develop an understanding of the card market and industry standards

To succeed you’ll have:

This is a fast paced, high energy environment and successful candidates must:

• Team player with clear focus on providing excellent customer service
• Tolerant and empathic communicator with confident telephone manner
• Takes ownership of queries, problems and projects and manages to resolution
• Able to manage own workload and work unsupervised if necessary
• PC Literacy – use of in-house database and MS Office applications
• Attention to detail

About Handepay

Handepay, part of the PayPoint Group, are a leading player in the payments industry because we have a remarkable price proposition that as yet, is unrivalled. When you combine this with our core values of honesty, transparency and integrity, it is clear to see why our Trust Pilot reviews are the best in the industry! Our employees speak highly of us because we believe that every customer and every employee counts.

Our contracted working hours are 36.25 per week, Monday to Friday 9am-5.15pm.

How you’ll be rewarded

• £24,055 basic salary
• 25 days annual leave, plus 8 UK bank holidays
• Contributory pension scheme
• Share incentive scheme
• Life assurance
• Full training provided. Plus on-going training and support

Apply today for this fantastic opportunity to join a market leader!