Customer Support Advisor

PPG; Carrickfergus; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading paint company in Carrickfergus is seeking a Customer Support Advisor. The role involves providing exceptional customer support, resolving enquiries, and supporting sales staff. Ideal candidates will have experience in customer support, excellent communication skills, and a positive approach. This position offers competitive salary, extensive benefits including healthcare, and significant career progression opportunities.

Benefits

Competitive starting salary with yearly pay reviews

35 days of annual leave

Company annual bonus scheme up to 6%

Generous pension contributions

Company-funded private healthcare plan

Staff discount on paints and tools

Colleague recognition program

24/7 wellbeing support program

Qualifications

• Previous experience in customer support or similar role.
• Strong attention to detail.

Responsibilities

• Provide exceptional support to customers via multiple channels.
• Resolve customer enquiries and issues promptly.
• Support sales representatives and other business areas.
• Maintain accurate records of customer interactions.

Skills

Excellent communication and interpersonal skills

Problem-solving abilities

IT Literate

Ability to multi-task

Positive customer-facing approach

Job description

Customer Support Advisor

PPG | Carrickfergus

Full Time | Permenant

Position Summary

We are excited to announce a fantastic new opportunity for a Customer Support Advisor to join our Architectural Coatings team based in Carrickfergus. If you are have previous experience in a customer support role, this is an excellent opportunity for you to join a dynamic group with excellent benefits and career progression.

We are a global company founded in 1882, with a presence in Northern Ireland and the Republic of Ireland for nearly 40 years. Our brands, Johnstone’s and Leyland Paint, are supported by a 60,000 square foot warehouse and distribution facility in Carrickfergus, along with 27 Johnstone’s Decorating Centres across Ireland. We place a strong emphasis on colleague engagement, achieving a score of 4.22 out of 5 in Gallup's Global Q12 annual colleague survey.

Why you will love working here?

• Competitive starting salary with yearly pay reviews
• 35 days of annual leave, including bank holidays
• Company annual bonus scheme of up to 6% of annual salary
• Generous company pension contributions
• Excellent career progression – We develop our people with online programs and the PPG Training Academy
• Fantastic company-funded private healthcare plan, with options to extend coverage to family members
• Generous staff discount on paint and decorating tools at Johnstone’s Decorating Centers
• Colleague recognition program that recognizes and rewards our colleagues
• Inclusive and engaging workplace – We foster a culture of inclusion for all (Our engagement scores show it!)
• Colleague assistance program for 24/7 wellbeing support and cycle to work scheme

A day in the life of…

As a Customer Support Advisor, your responsibilities will include:

• Provide exceptional support to customers via multiple channels
• Resolve customer enquiries and issues promptly and professionally
• Providing key support to sales representatives and other areas of the business
• Stay up to date with product knowledge and promotional activities
• Maintain accurate records of customer interaction and solutions

Qualifications

• Previous experience in customer support or similar role
• IT Literate and ability to multi-task
• Excellent communication and interpersonal skills
• A professional, positive customer facing approach
• Strong problem solving abilities and attention to detail

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.