Customer Support Administrator

Amour Recruitment; Shrewsbury; Sur place; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

22 days holiday

Career progression

Résumé du poste

Amour Recruitment is seeking a Customer Service Administrator to join a busy team in Shrewsbury. You will handle calls and emails, maintain records, and manage appointment diaries while delivering high-quality administrative support.

Applicants should have excellent communication skills, be proficient with Word & Excel, and have prior customer service experience in an office setting. The role offers 22 days holiday plus bank holidays and clear opportunities for progression.

Qualifications

• Excellent communication skills.
• Confident with Word & Excel and mail merges.
• Previous customer service experience within an office environment.

Responsabilités

• Answer incoming calls and emails with routine responses, routing complex issues to the right team.
• Keep the main database up to date and upload new documents.
• Oversee the diary for appointments.
• General administration tasks.

Connaissances

Excellent communication

Word & Excel

Mail merges

Customer service

Description du poste

Amour Recruitment are proud to be working for this well-established business who due to growth is seeking a Customer Service Administrator to join their busy team based in Shrewsbury.

Key Responsibilities:

• Answer incoming calls and emails dealing with requests from clients and customers that require a routine response whilst directing more complex issues via calls or emails to the appropriate person/team.
• Keeping the main data base up to date and uploading new documents
• Oversee diary for appointments
• General administration.

Personal Requirements:

• Excellent communication skills
• Confident with Word & Excel and mail merges
• Previous customer service experience within an office environment

Benefits include:

• 22 days holiday, plus bank holidays
• Career progression

Hours:

Monday to Friday, (Apply online only) with 1 hour for lunch

Salary:

£25,385

If you are looking to work for a company that offers stability and progression, then we would love to hear from you!