Customer Service & Admin Specialist — Career Growth

Confidential; Shrewsbury; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

22 days holiday

Bank holidays included

Job summary

Confidential in Shrewsbury is seeking a Customer Service Administrator to join a busy team. You will answer calls and emails, keep the database up to date, upload documents and manage appointment diaries.

Ideal candidates have excellent communication skills, are confident with Word and Excel (mail merges) and have prior customer service experience in an office environment. Monday to Friday with 1 hour lunch; 22 days holiday and clear career progression.

Qualifications

• Excellent communication skills and clear verbal and written communication.
• Proficiency in Word and Excel, including mail merges.
• Previous customer service experience within an office environment.

Responsibilities

• Answer incoming calls and emails with routine responses and route complex issues as needed.
• Keep the main database up to date and upload new documents.
• Oversee diary for appointments.
• Provide general administration support.

Skills

Communication skills

Word & Excel

Customer service experience

Tools

Word

Excel

Mail merges

Job description

Confidential in Shrewsbury is seeking a Customer Service Administrator to join a busy team. You will answer calls and emails, keep the database up to date, upload documents and manage appointment diaries.

Ideal candidates have excellent communication skills, are confident with Word and Excel (mail merges) and have prior customer service experience in an office environment. Monday to Friday with 1 hour lunch; 22 days holiday and clear career progression.