Customer Service Administrator

Confidential; Ramsbottom; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free parking on site

Job summary

Confidential is seeking a Customer Service Administrator in the UK for a 9-month fixed-term contract in Bury. The role is hybrid with at least two days in the office weekly, offering a supportive team and opportunities for training. Salary is £26,000 and the office includes free parking.

You will handle inquiries, maintain CRM data, and support cross-functional teammates. Ideal candidates are organized, enjoy relationship-building, and can manage multiple priorities while delivering excellent

Qualifications

• Confident on the phone and able to engage with people throughout the day.
• Strong administrative and organisational skills with attention to detail.
• Proficient in Excel, CRM systems and Microsoft Office applications.
• Clear written and verbal communication across all channels.
• Enjoys working as part of a small, close-knit team.
• Ability to manage multiple priorities effectively.

Responsibilities

• Speak with members, suppliers and clients to coordinate services and queries.
• Build relationships over the phone and deliver first-class customer service.
• Update and maintain the CRM system accurately.
• Manage spreadsheets and ensure precise records.
• Support the smooth running of the customer function.
• Collaborate with colleagues across the business.

Skills

Phone etiquette

CRM systems

Excel

Microsoft Office

Written and verbal communication

Multitasking

Organisational skills

Attention to detail

Tools

Excel

CRM systems

Microsoft Office

Job description

Customer Service Administrator
£26,000
9-Month Fixed Term Contract
Bury Location
Monday to Friday 9am to 5.30pm - some flexibility on start times
Hybrid - minimum 2 days in the office per week ideally Thursday and Friday
Free parking on site

Are you an organised people person who enjoys building relationships and providing excellent customer service?

We're looking for a Customer Service Administrator to join a friendly, supportive company on a 9-month fixed-term contract. This is a fantastic opportunity to join a business that genuinely values its employees, invests in training and development, and promotes an inclusive team culture.

What you'll be doing:

• Speaking with members, suppliers and clients to coordinate services and answer queries.
• Building strong relationships over the phone and providing first-class customer service.
• Updating and maintaining the CRM system.
• Managing spreadsheets and maintaining accurate records.
• Supporting the smooth running of the customer function.
• Working closely with colleagues across the business.

About you:

• Confident on the phone and happy speaking with people throughout the day.
• Strong administrative and organisational skills.
• Comfortable using Excel, CRM systems and Microsoft Office.
• Excellent communication skills, both written and verbal.
• Enjoys working as part of a small, close-knit team.
• Able to manage multiple priorities with attention to detail.

Why apply?

• Supportive and welcoming team environment.
• Training and development opportunities.
• Varied role with plenty of interaction and relationship building.
• Opportunity to make a real impact within a growing organisation.

The office is not within walking distance of the tram network, so applicants should be able to travel reliably by car or bus.

This role is on a contract basis for 9 months but could lead to a permanent role for the right person.

We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.