Customer Service Administrator

Plus One Personnel Ltd; Banbury; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Onsite parking

Full training provided

Office hours 8:30am–5pm

Bank holidays/Saturdays may be needed

Job summary

Plus One Personnel Ltd. is seeking a proactive Customer Service Administrator to support a busy sales and operations team on the outskirts of Banbury. You will be the main contact for customers, processing orders accurately and resolving queries with first-class administration.

Typical duties include handling orders in SAP & Excel, updating records, and liaising with purchasing, transport and accounts. Full training provided; office hours are Monday to Friday, 8:30am–5pm.

Qualifications

• Motivated, organised and flexible with a strong team ethic.
• Excellent IT proficiency, particularly Excel and Microsoft Office.
• Confident communicator with a clear, professional telephone manner.
• High attention to detail with strong numeracy and accuracy.
• Able to work under pressure, manage deadlines and use initiative.
• Analytical, problem-solving mindset; quick to learn new systems.
• SAP experience is advantageous (full training provided).

Responsibilities

• Process and upload customer orders accurately (SAP & Excel).
• Manage order amendments, cancellations and substitutions efficiently.
• Handle inbound enquiries by phone and email, providing delivery updates and product information.
• Maintain accurate customer records, including contact and consignee details.
• Check pricing, minimum order values and carriage charges are applied correctly.
• Issue and verify order confirmations against original orders.
• Liaise with purchasing, transport and accounts/credit control to resolve queries.
• Log, investigate and resolve customer complaints to a satisfactory conclusion.
• File and maintain documentation in a timely, organised manner.
• Support the sales team with general administrative tasks.

Tools

Excel

SAP

Job description

Are you passionate about delivering outstanding customer service?
Our client is seeking a proactiveCustomer Service Administratorto support a busy, high-performing team based on the outskirts of Banbury.
You’ll be a key point of contact for customers, ensuring orders are processed accurately, queries are resolved promptly, and the wider sales and operations teams are supported with first-class administration.

Key Responsibilities:

• Process and upload customer orders accurately (SAP & Excel).
• Manage order amendments, cancellations and substitutions efficiently.
• Handle inbound enquiries by phone and email, providing delivery updates and product information.
• Maintain accurate customer records, including contact and consignee details.
• Check pricing, minimum order values and carriage charges are applied correctly.
• Issue and verify order confirmations against original orders.
• Liaise with purchasing, transport and accounts/credit control to resolve queries.
• Log, investigate and resolve customer complaints to a satisfactory conclusion.
• File and maintain documentation in a timely, organised manner.
• Support the sales team with general administrative tasks.

Key Skills & Experience Required:

• Motivated, organised and flexible with a strong team ethic.
• Excellent IT proficiency, particularly Excel and Microsoft Office.
• Confident communicator with a clear, professional telephone manner.
• High attention to detail with strong numeracy and accuracy.
• Able to work under pressure, manage deadlines and use initiative.
• Analytical, problem-solving mindset; quick to learn new systems.
• SAP experience is advantageous (full training provided).

Additional Information:

• Competitive Salary
• Office based: Monday – Friday 8:30am – 5pm
• Very occasional working on Bank Holidays/Saturdays may be required.
• Onsite parking.
• Full training provided.

If you’re looking for a role where you can deliver excellent service, keep things running smoothly and be a valued part of a supportive team, we’d love to hear from you.