Customer Service Administrator — Growth & Progression (Shrewsbury)

Amour Recruitment; Shrewsbury; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

22 days holiday

Career progression

Job summary

Amour Recruitment is seeking a Customer Service Administrator to join a busy team in Shrewsbury. You will handle calls and emails, maintain records, and manage appointment diaries while delivering high-quality administrative support.

Applicants should have excellent communication skills, be proficient with Word & Excel, and have prior customer service experience in an office setting. The role offers 22 days holiday plus bank holidays and clear opportunities for progression.

Qualifications

• Excellent communication skills.
• Confident with Word & Excel and mail merges.
• Previous customer service experience within an office environment.

Responsibilities

• Answer incoming calls and emails with routine responses, routing complex issues to the right team.
• Keep the main database up to date and upload new documents.
• Oversee the diary for appointments.
• General administration tasks.

Skills

Excellent communication

Word & Excel

Mail merges

Customer service

Job description

Amour Recruitment is seeking a Customer Service Administrator to join a busy team in Shrewsbury. You will handle calls and emails, maintain records, and manage appointment diaries while delivering high-quality administrative support.

Applicants should have excellent communication skills, be proficient with Word & Excel, and have prior customer service experience in an office setting. The role offers 22 days holiday plus bank holidays and clear opportunities for progression.