Customer Service Administrator

Confidential; Yeovil; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance

Health coverage

Cycle to work

Pension plan with 6% employer

Job summary

Office Angels UK is recruiting a Customer Service Administrator for a Yeovil-based role. The position offers Monday to Friday hours, with a salary up to 27,500 PA and a 8.30am–5pm/4.30pm finish schedule.

You will support customers by phone and email in a small team, delivering high-quality service and administrative support. Benefits include generous holiday (26 days + bank holidays), comprehensive health coverage, cycle to work, and a strong pension plan with employer contributions.

Qualifications

• Excellent customer service experience, gained in an office, hospitality or retail.
• Ability to work effectively under pressure and meet tight deadlines.
• Excellent communication skills at all levels.
• A team player with the ability to work independently.
• Strong IT skills.

Responsibilities

• Provide high standards of service and support to customers over the telephone and by email.
• Act as a key interface between the company and their customers, handling queries, orders, and complaints.
• Notify customers and Key Account Managers about deliveries.
• Place and progress product orders.
• Perform general administrative duties, including price updates and posting sales leads.

Skills

Customer service

Communication

IT skills

Team player

Under pressure

Job description

Are you passionate about delivering exceptional customer service? Do you value stability and the routine of a Monday to Friday role? If so, we have the perfect opportunity for you to join our client's team as a Customer Service Administrator!

Job Title: Customer Service Administrator

Location: Yeovil, Somerset

Salary: Up to 27,500 PA

Hours: 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Friday.

Benefits:

• Generous Holiday Allowance: Enjoy 26 days of holiday per year, plus bank holidays, giving you plenty of time to relax and recharge.
• Comprehensive Health Coverage: Benefit from critical illness cover, death in service protection, and company sick pay, providing you and your family with peace of mind.
• Cycle to Work Scheme: Take advantage of the cycle to work scheme, promoting a healthy lifestyle and a greener commute.
• Attractive Pension Plan: Secure your future with the pension plan, where the employer contributes 6% and the employee contributes 2%.

The Role:

Join a small and friendly team of 5, where you will provide high standards of service and support to prospective, new, and existing customers over the telephone and by email. You will enjoy problem solving, solution seeking and providing customers with a knowledgeable service.

Key Responsibilities:

• Provide high standards of service and support to prospective, new, and existing customers over the telephone.
• Act as a key interface between the company and their customers, handling queries, orders, and complaints.
• Notify customers and Key Account Managers about deliveries.
• Place and progress product orders.
• Perform general administrative duties, including price updates and posting sales leads.

Skills & Experience:

• Excellent customer service experience, gained in an office, hospitality or retail
• Ability to work effectively under pressure and meet tight deadlines.
• Excellent communication skills at all levels.
• A team player with the ability to work independently.
• Strong IT skills

If you are a motivated individual who values stability and routine, and has a passion for customer service, we would love to hear from you!

Equal Opportunity & Diversity:

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.