Customer Services Administrator

Brook Street; West of England; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Career development

Supportive team environment

Progression opportunities

Job summary

Brook Street is recruiting a Customer Service Administrator to join a friendly team. Hybrid working with a salary of £29,000 - £31,000, and a varied role combining customer service, administration, and coordination responsibilities.

The ideal candidate will have experience in customer service or admin, strong communication, and good organisational skills. You'll manage inquiries, process orders, maintain CRM records, and support the wider team in a fast-paced environment.

Qualifications

• Experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and prioritise workloads.
• Experience using CRM systems and Microsoft Office.

Responsibilities

• Managing customer enquiries via telephone, email, and online channels.
• Providing accurate information on products and services.
• Processing customer orders and quotations.
• Maintaining and updating customer records on internal systems.
• Liaising with suppliers and internal departments to ensure orders are fulfilled efficiently.
• Monitoring order progress and keeping customers informed throughout the process.
• Supporting customer retention through excellent service and proactive communication.
• Updating CRM systems and maintaining accurate records.
• Preparing documentation, reports, and general administrative paperwork.
• Providing administrative support to the wider team as required.

Skills

Customer service

Communication

Organisation

Multitasking

Independent working

Teamwork

Tools

CRM systems

Microsoft Office

Job description

Customer Service Administrator

£29,000 - £31,000 | Hybrid Working

The Company

Our client is a successful and growing business that supplies specialist products and solutions to customers across a variety of sectors. They pride themselves on delivering excellent service and building strong relationships with their customers.

The Role

We are recruiting for a Customer Service Administrator to join a friendly and supportive team. This is a varied role that combines customer service, administration, and coordination responsibilities, making it ideal for someone who enjoys working in a fast-paced environment and delivering exceptional customer support.

Key responsibilities include:

• Managing customer enquiries via telephone, email, and online channels.
• Providing accurate information on products and services.
• Processing customer orders and quotations.
• Maintaining and updating customer records on internal systems.
• Liaising with suppliers and internal departments to ensure orders are fulfilled efficiently.
• Monitoring order progress and keeping customers informed throughout the process.
• Supporting customer retention through excellent service and proactive communication.
• Updating CRM systems and maintaining accurate records.
• Preparing documentation, reports, and general administrative paperwork.
• Providing administrative support to the wider team as required.

About You

The ideal candidate will have:

• Previous experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• The ability to manage multiple tasks and prioritise workloads effectively.
• Experience using CRM systems and Microsoft Office applications.
• A proactive, positive, and customer-focused approach.
• Confidence working independently as well as part of a team.
• Experience within a technical, manufacturing, industrial, or trade environment would be beneficial but is not essential.

Benefits

• Hybrid working
• Competitive salary of £29,000 - £31,000
• Supportive team environment
• Opportunity to develop skills and progress within a growing business