Customer Service Administrator

Confidential; Wetherby; Híbrido; GBP 23 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

25 days holiday

Bank holidays included

Private health insurance

Company pension

Employee assistance programme

Weekly fitness classes

Resumo da oferta

Confidential company in Wetherby is recruiting a Customer Service Administrator to join the team. You will be the first point of contact for customer enquiries and provide administrative support across the business. Hybrid working is offered with 25 days holiday plus bank holidays and a company benefits package.

The role suits someone seeking a long-term office-based career, with opportunities to develop in a supportive environment.

Qualificações

• Previous office-based experience in administration or customer service.
• Excellent attention to detail and accuracy.
• Strong verbal and written communication skills.
• Good organisational and time management abilities.
• Positive and proactive attitude with a professional telephone manner.

Responsabilidades

• Respond to emails, phone calls and general enquiries in a professional and timely manner.
• Provide excellent customer service and support to clients and customers.
• Draft correspondence and assist with general administration.
• Maintain accurate records and update internal systems.
• Assist with onboarding new clients and support the wider team with ad hoc tasks.

Conhecimentos

Office experience

Attention to detail

Verbal communication

Written communication

Time management

Organisational skills

Customer service

Telephone manner

Descrição da oferta de emprego

Customer Service Administrator

Location: Wetherby

Salary: £25,870 plus discretionary company bonus
Hours: Monday to Friday, 9am - 5pm
Benefits: Hybrid working, 25 days holiday plus bank holidays, private health insurance, company pension, employee assistance programme, weekly fitness classes

A fantastic opportunity to join a supportive and thriving business based in Wetherby. As a Customer Service Administrator, you will provide a high standard of administrative support and customer service across the business. You will be the first point of contact for customer enquiries and will support the wider team with a variety of administration and communication tasks.

Due to continued growth, our client currently has two vacancies available within the team

This opportunity would suit someone looking to build a long-term career within an office-based environment and our client is open to candidates looking to take their first step into an office role.

Responsibilities include:

• Responding to emails, phone calls and general enquiries in a professional and timely manner.
• Providing excellent customer service and support to clients and customers.
• Drafting correspondence and assisting with general administration.
• Carrying out customer surveys, analysing feedback and summarising key findings for Directors.
• Maintaining accurate records and updating internal systems.
• Supporting with onboarding new clients.
• Assisting the wider team with ad hoc administrative duties.

Candidate requirements:

• Previous office based experience (administration, customer service or similar)
• Excellent attention to detail.
• Strong verbal and written communication skills.
• Good organisational and time management skills.
• A positive and proactive attitude.
• The ability to build rapport and maintain strong working relationships.
• A professional and confident telephone manner.
• Comfortable using initiative and managing workload effectively.
• Enthusiastic and keen to learn.