Customer Support Administrator

YourRecruit; Tandridge; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

20 days holiday + Bank Holidays

Pension: People’s Pension

Free parking

Training opportunities

Lovely onsite facilities

Job summary

YourRecruit Ltd in Whyteleafe (UK) is seeking a Customer Support Administrator to join a friendly, office-based team. Hours are 9:00–17:00, Monday to Friday, with a 36.25 hour week; salary range is £20,452.25–£23,958.35 per year.

Full training and ongoing support are offered to develop a long-term career in a professional environment. Role includes preparing quotations, maintaining CRM records, answering calls and emails, and supporting stock/offer information with accurate reporting.

Qualifications

• GCSE Maths and English (Grade C) is required.
• Excellent attention to detail and organisational skills.
• Confident communication, especially written and verbal.
• Professional telephone manner and customer focus.
• Proficient with computer systems and Microsoft Office.

Responsibilities

• Prepare customer quotations and documentation using internal systems.
• Keep accurate records and update the CRM database.
• Support the wider team with administrative tasks and followups.
• Assist with customer account queries and provide excellent service.
• Maintain internal reports and stock/offer information.
• Handle incoming calls and email enquiries professionally.
• Stay up to date with internal updates and product information.
• Provide general day-to-day administrative support to the team.

Skills

Attention to detail

Organisational skills

Communication skills

Telephone manner

Microsoft Office

Education

GCSE Maths and English (Grade C)

Tools

CRM software

CRM database

Internal systems

Job description

YourRecruit are delighted to be supporting a successful and growing local business in their search for a Customer Support Administrator to join their friendly and collaborative team.

We are looking for a confident, organised, and detail-oriented individual who enjoys working in a fast-paced environment, communicating with customers, and supporting a busy team. The ideal candidate will also be IT savvy, prepared to pick up a new system and make changes where necessary.

Location: Whyteleafe – Fully Office Based

Hours: Monday to Friday 9:00 - 17:00 (36.25 hour week)

Salary: £20,452.25 - £23,958.35

Benefits

• 20 days holiday plus Bank Holidays
• People’s Pension
• free parking
• training opportunities
• a lovely working environment with excellent onsite amenities

Key Responsibilities of the Customer Support Administrator

This is a fantastic opportunity for someone looking to develop a long-term career within a professional office environment. Full training and ongoing support will be provided, alongside genuine opportunities to learn new skills and progress within the business over time.

• Preparing customer quotations and documentation using internal systems
• Keeping accurate records and updating the CRM database
• Supporting the wider team with administrative tasks and customer follow-ups
• Assisting with customer account queries and providing excellent service
• Managing and maintaining internal reports and stock/offer information
• Handling incoming calls and email enquiries professionally
• Keeping up to date with internal updates and product information
• Providing general day-to-day administrative support to the team

About You

Perhaps you are at the beginning of your career or looking for a new direction. This opportunity would suit someone looking to build a stable and rewarding career within a supportive and growing business with genuine career progression for the right person. You will however have the following attributes:

• Minimum GCSE Grade 4/C in Maths and English
• Excellent attention to detail and organisational skills
• Confident communication skills, both written and verbal
• A professional and friendly telephone manner
• Extremely confident using computer systems and Microsoft Office
• Positive, proactive, and willing to learn
• Someone who enjoys working within a supportive team environment

For your information

• Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.