Customer Support Administrator

Confidential; Shrewsbury; Presencial; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

22 days holiday

Bank holidays included

Descripción de la vacante

Confidential in Shrewsbury is seeking a Customer Service Administrator to join a busy team. You will answer calls and emails, keep the database up to date, upload documents and manage appointment diaries.

Ideal candidates have excellent communication skills, are confident with Word and Excel (mail merges) and have prior customer service experience in an office environment. Monday to Friday with 1 hour lunch; 22 days holiday and clear career progression.

Formación

• Excellent communication skills and clear verbal and written communication.
• Proficiency in Word and Excel, including mail merges.
• Previous customer service experience within an office environment.

Responsabilidades

• Answer incoming calls and emails with routine responses and route complex issues as needed.
• Keep the main database up to date and upload new documents.
• Oversee diary for appointments.
• Provide general administration support.

Conocimientos

Communication skills

Word & Excel

Customer service experience

Herramientas

Word

Excel

Mail merges

Descripción del empleo

Amour Recruitment are proud to be working for this well-established business who due to growth is seeking a Customer Service Administrator to join their busy team based in Shrewsbury.

Key Responsibilities

• Answer incoming calls and emails dealing with requests from clients and customers that require a routine response whilst directing more complex issues via calls or emails to the appropriate person/team.
• Keeping the main data base up to date and uploading new documents
• Oversee diary for appointments
• General administration.

Personal Requirements

• Excellent communication skills
• Confident with Word & Excel and mail merges
• Previous customer service experience within an office environment

Benefits include

• 22 days holiday, plus bank holidays
• Career progression

Hours

Monday to Friday, (Apply online only) with 1 hour for lunch

Salary

£25,385