Customer Support Administrator

Search Consultancy LTD; City of Edinburgh; On-site; GBP 15,000 - 21,000; Full time

Job summary

Search Consultancy Ltd is recruiting for a full-time temporary role in the charitable sector, based in Edinburgh. The position combines customer service and administration, with a 50/50 split between the two areas, and requires strong IT skills and a professional communication style.

It starts ASAP and runs until the end of 2026, with an hourly rate of £13.00 plus holiday pay. The role involves handling enquiries, donations, processing payments, supporting fundraising activities, and maintaining

Qualifications

• Experience in both customer service and administration, split approx 50/50.
• Charity sector experience preferred but not essential.
• Strong IT skills with MS Word, Excel and Outlook; experience with a CRM system.

Responsibilities

• Deal with customers across a variety of enquiries, providing a friendly and professional experience.
• Respond to information requests and donations via phone, email, correspondence and in person.
• Handle complaints and escalate to appropriate contact for satisfactory resolution.

Skills

Customer Service

Administration

Time Management

Tools

Word

Excel

Outlook

CRM system

Job description

Full Time | 35 hours per week | Monday to Friday

ASAP start | Temp role initially until the end of 2026

Hourly rate of £13.00 per hour + holiday pay

Search Consultancy are delighted to be working exclusively with one of our Nationwide clients in the Charitable sector to recruit this role on a full-time Temporary basis.

This is a blended role between Customer Support & Administration - the client is seeking a candidate who is strong in both of these areas for this role!

Duties involved in this role will include:

• Dealing with customers across a variety of enquiries, ensuring that you provide a friendly & professional experience in all of your interactions
• Responding to incoming information requests & donations including contact by phone, email, correspondence & in person
• Handling any complaints, ensuring these are escalated to the appropriate contact & dealt with to a satisfactory conclusion
• Processing incoming cash, card & cheque donations through the company's donations system
• Distribution of welcome packs and fundraising materials to new customers, as well "Thank You" letters to donors
• Providing administrative support to the Fundraising team including new registrations & the associated administration for upcoming events
• Assisting with the creation & management of JustGiving pages
• Carrying out accurate data entry onto the company's internal systems
• Various other ad hoc customer relations & administrative duties as directed

In order to be considered for this role your skills and experience should include:

• Previous demonstrable experience across both Customer Service & Administration - experience in both is
• ESSENTIAL for this role as the split will be around 50/50 between the two areas
• Prior experience working for a Charity in these areas would definitely be preferred although this is by no means essential
• Solid IT skills including the use of MS Office (particularly Word, Excel & Outlook) and preferably some experience using a CRM system or customer database
• Excellent organisation & time management skills, with the ability to prioritise your workload effectively - as this will be a very busy role!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age