Charity Customer Support & Admin Specialist

Search Consultancy LTD; City of Edinburgh; On-site; GBP 15,000 - 21,000; Full time

Job summary

Search Consultancy Ltd is recruiting for a full-time temporary role in the charitable sector, based in Edinburgh. The position combines customer service and administration, with a 50/50 split between the two areas, and requires strong IT skills and a professional communication style.

It starts ASAP and runs until the end of 2026, with an hourly rate of £13.00 plus holiday pay. The role involves handling enquiries, donations, processing payments, supporting fundraising activities, and maintaining

Qualifications

• Experience in both customer service and administration, split approx 50/50.
• Charity sector experience preferred but not essential.
• Strong IT skills with MS Word, Excel and Outlook; experience with a CRM system.

Responsibilities

• Deal with customers across a variety of enquiries, providing a friendly and professional experience.
• Respond to information requests and donations via phone, email, correspondence and in person.
• Handle complaints and escalate to appropriate contact for satisfactory resolution.

Skills

Customer Service

Administration

Time Management

Tools

Word

Excel

Outlook

CRM system

Job description

Search Consultancy Ltd is recruiting for a full-time temporary role in the charitable sector, based in Edinburgh. The position combines customer service and administration, with a 50/50 split between the two areas, and requires strong IT skills and a professional communication style.

It starts ASAP and runs until the end of 2026, with an hourly rate of £13.00 plus holiday pay. The role involves handling enquiries, donations, processing payments, supporting fundraising activities, and maintaining