Temporary Customer Service Advisor

Confidential; Haywards Heath; Hybrid; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Confidential is seeking a Temporary Customer Service Advisor in Haywards Heath to support supporters and donors with empathy and clarity. The role is 35 hours per week, Monday to Friday, 8:30am–4:30pm, with hybrid working (2 days in the office).

The temporary contract runs for about two months, starting at the end of October. You will handle inquiries by phone, email and letter, document interactions in our IT systems, and identify opportunities to thank supporters while maintaining donor

Qualifications

• Previous experience in customer service or contact centre roles is desirable.
• Excellent written and verbal communication skills.
• Confident using IT systems and databases.

Responsibilities

• Acting as the first point of contact for supporters by phone, email and letter
• Handling donations and enquiries promptly, aiming to resolve queries first time
• Supporting people sensitively on emotional matters, including legacies and in memory giving
• Making outbound calls to develop and retain supporter relationships
• Identifying opportunities such as Gift Aid and passing on high-value prospects

Skills

Customer service

Communication skills

Driver

IT systems

Job description

Temporary Customer Service Advisor - Haywards Heath - Must be a driver to get to this location

Temporary- 2 months

Monday to Friday, 35 hours per week 8:30am to 4:30pm,

Hybrid working, 2 days per week in the office
15.63 per hour

A fantastic opportunity has arisen for an experienced Customer Service Advisor to join a well-known charities on a temporary basis, starting at the end of October for 2 months.

The role is busy and people-focused and requires someone who enjoys speaking to customers and supporters, communicates with care and builds lasting relationships.

Key responsibilities

• Acting as the first point of contact for supporters by phone, email and letter
• Handling donations and enquiries promptly, aiming to resolve queries first time
• Supporting people sensitively on emotional matters, including legacies and in memory giving
• Making outbound calls to develop and retain supporter relationships
• Identifying opportunities such as Gift Aid and passing on high-value prospects

About you

• Previous experience in a customer service or contact centre role is desirable amend as needed
• Excellent written and verbal communication skills
• Confident using IT systems and databases
• You must be a driver
• The empathy and sensitivity to handle emotional conversations

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.