Customer Administrator

Confidential; United Kingdom; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working (3 days office / 2 days

home)

Job summary

Confidential is seeking a Customer Service & Administration Coordinator to join a busy and growing organisation. This role combines customer service, email management and general administration, with potential to secure a permanent position after the temporary period.

You will manage enquiries, chase information, update records and ensure customers receive a professional service throughout their journey, working on a hybrid pattern with office and home days.

Qualifications

• This role requires administration or customer service experience.
• Strong written and verbal communication skills are essential.
• Excellent attention to detail and an organised approach.
• You should be proactive and able to work in a team or independently.
• Proficiency with Microsoft Outlook and Excel is preferred.

Responsibilities

• Managing customer and internal email enquiries.
• Chasing outstanding information and documentation.
• Updating records and maintaining accurate data.
• Providing administrative support to the wider team.
• Liaising with customers and colleagues.
• Managing priorities and meeting deadlines.

Skills

Administration

Customer service

Communication

Attention to detail

Organised

Outlook

Excel

Independent work

Teamwork

Tools

Outlook

Excel

Job description

Customer Service & Administration Coordinator

Salary: 28,000 per annum

Hours: Monday - Friday, 9:00am - 6:00pm

Hybrid Working (3 days office / 2 days home)

Contract: Temporary initially, with a view to becoming permanent

We're looking for a Customer Service & Administration Coordinator to join a busy and growing organisation. This is a great opportunity for someone who wants a varied role combining customer service, email management and general administration, with the potential to secure a permanent position.

This is a varied role combining customer support, email management, and administration. You'll be responsible for managing enquiries, following up on outstanding information, updating records and ensuring customers receive a professional service throughout their journey.

What you'll be doing:

• Managing customer and internal email enquiries
• Chasing outstanding information and documentation
• Updating records and maintaining accurate data
• Providing administrative support to the wider team
• Liaising with customers and colleagues
• Managing priorities and meeting deadlines

What you'll bring:

• Previous administration or customer service experience
• Strong written and verbal communication skills
• Excellent attention to detail
• A proactive and organised approach
• Good knowledge of Microsoft Outlook and Excel
• The ability to work independently and as part of a team

This is a fantastic opportunity to join a supportive team, develop your skills and secure a permanent position following the initial temporary period.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.