Customer Service Administrator

Confidential; Middleton; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Immediate interviews

Contract extension potential

Friendly working environment

No weekends

Job summary

Confidential in Middleton is seeking a Customer Service Administrator to join a busy customer experience team. Initially a 3-month temporary contract with potential for extension or permanent opportunities, you will handle customer enquiries and support administrative processes to ensure excellent service throughout the customer journey.

You'll work Monday to Friday, 9:00am–5:30pm, with a pay rate of £12.76 per hour.

Qualifications

• Experience in customer service or administration.
• Strong communication skills, both written and verbal.
• Proficient with Microsoft Office and IT systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Providing excellent customer service via inbound and outbound communication channels.
• Managing customer enquiries and administrative requests efficiently and professionally.
• Supporting the wider team with day-to-day administrative duties.
• Working towards individual and team KPI targets.
• Ensuring customer issues are resolved accurately and within agreed timescales.
• Prioritising workloads to maintain service levels and team efficiency.
• Handling customer complaints and escalating issues where appropriate.
• Maintaining accurate records and updating internal systems.
• Identifying trends and recurring customer issues to support continuous improvement.
• Collaborating with colleagues across the department to deliver a positive customer experience.
• Driving a "right first time" approach to minimise repeat customer contact.

Skills

Customer service

Administration

Microsoft Office

Time management

Communication

Job description

Customer Service Administrator
Location: Middleton
Contract: Temporary, Initial 3-Month Contract
Start Date: 5th October
Pay Rate: 12.76 per hour
Hours: Monday to Friday, 9:00am - 5:30pm

About the Role

We are currently recruiting for a Customer Service Administrator to join a busy and fast-paced customer experience team based in Middleton.
This is an excellent opportunity for a customer-focused administrator looking for an immediate start within a supportive and professional environment. Initially offered on a 3-month temporary contract, there is potential for the assignment to be extended and opportunities for permanent employment for the right candidate.
You will be responsible for handling customer enquiries, supporting administrative processes, and ensuring customers receive an excellent service throughout their journey.

Key Responsibilities

• Providing excellent customer service via inbound and outbound communication channels
• Managing customer enquiries and administrative requests efficiently and professionally
• Supporting the wider team with day-to-day administrative duties
• Working towards individual and team KPI targets
• Ensuring customer issues are resolved accurately and within agreed timescales
• Prioritising workloads to maintain service levels and team efficiency
• Handling customer complaints and escalating issues where appropriate
• Maintaining accurate records and updating internal systems
• Identifying trends and recurring customer issues to support continuous improvement
• Collaborating with colleagues across the department to deliver a positive customer experience
• Driving a "right first time" approach to minimise repeat customer contact

About You

• Previous experience in a customer service and/or administration role
• Excellent communication skills, both written and verbal
• Strong organisational and time management skills
• Good IT skills and confidence using Microsoft Office applications
• Strong attention to detail
• Ability to work effectively in a fast-paced environment
• Positive, proactive and customer-focused approach
• Ability to work both independently and as part of a team

What's on Offer?

• Immediate interviews available
• Potential for contract extension or permanent opportunities
• Friendly and supportive working environment
• Valuable experience within a customer-focused organisation
• Monday to Friday working pattern with no weekends

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age