Customer Service Administrator (3-6 months Fixed-Term Contract)

AJ Bell; Manchester; On-site; GBP 22,860 - 27,940; Full time

Benefits offered by this job

£25,400 annual salary

Generous holiday allowance

Casual dress code

On-site gym

Paid volunteering opportunities

Free social events

Job summary

AJ Bell in Manchester is seeking an Administrative Support professional to provide essential support for transfer-in processes. Responsibilities include handling communications, administering transfer cases, and maintaining accurate records. Candidates should have at least 5 GCSEs including Maths and English, strong IT skills, and a commitment to excellent customer service. The position offers a salary of £25,400, a generous holiday allowance, and perks such as an on-site gym, casual dress code, and paid volunteering opportunities.

Qualifications

• Minimum 5 GCSEs including Maths and English required.
• Ability to work to deadlines and under pressure.
• Excellent verbal and written communication skills.

Responsibilities

• Handle communications between customers and third parties.
• Administer transfer cases efficiently.
• Maintain accurate records in databases.

Skills

Customer service delivery

Strong communication skills

Competent IT skills

Education

Minimum 5 GCSEs grades 9-4 (A*-C) including Maths and English

Tools

Word

Excel

Outlook

Job description

Job Description

The purpose of the role is to provide administration support for transfer‑in processes across our product offering.

Responsibilities

• Handling communications between customers, third parties, and other business areas.
• Administering transfer cases.
• Maintaining accurate records on our databases and consistently monitoring the progress of cases.
• Producing letters and emails.
• Working efficiently with internal systems.

Knowledge & Experience

• Minimum 5 GCSEs grades 9‑4 (A*‑C) or equivalent, including Maths and English.
• Ability and commitment to deliver excellent customer service.
• Strong communication skills, both written and verbal.
• Competent IT skills, including Word, Excel and Outlook.
• Ability to work to deadlines and under pressure, at times unsupervised.

Perks & Benefits

• £25,400 annual salary (pro‑ratio).
• Generous holiday allowance plus bank holidays.
• Casual dress code.
• On‑site gym and personal trainer‑led classes.
• Paid volunteering opportunities.
• Free social events and more.

This role will be Monday – Friday 08:45 – 17:15, with potential to work Saturdays if preferred.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.