Customer Support Administrator

Confidential; City of Edinburgh; On-site; GBP 17,000 - 19,000; Full time

Job summary

Confidential in Edinburgh is seeking a Customer Support Administrator for a blended, office-based role. The position is full-time (35 hours/week), Monday to Friday, with an ASAP start on a temporary basis until the end of 2026.

The role combines Customer Support and Administration in a charity setting. The ideal candidate will handle a range of enquiries, donations processing, donor communications, and admin tasks, supporting events and fundraising activities.

Qualifications

• Experience across both Customer Service and Administration (essential).
• Strong communication skills (written and verbal).
• Solid IT skills with MS Office and ideally CRM experience.

Responsibilities

• Deal with customers across a variety of enquiries providing friendly, professional interactions.
• Respond to information requests and donations by phone, email, or in person.
• Escalate complaints to appropriate contacts and ensure resolution.
• Process donations (cash, card, cheque) through donations system.
• Distribute welcome packs and fundraising materials to new customers and donors.

Skills

Customer service

Administration

Communication

MS Office

CRM system

Organisational skills

Tools

MS Office (Word, Excel, Outlook)

CRM system

Job description

Customer Support Administrator

Edinburgh-based office-based role

Full Time 35 hours per week Monday to Friday

ASAP start Temp role initially until the end of 2026

Hourly rate of 13.00 per hour + holiday pay

Search Consultancy are delighted to be working exclusively with one of our Nationwide clients in the Charitable sector to recruit this role on a full-time Temporary basis.

This is a blended role between Customer Support & Administration - the client is seeking a candidate who is strong in both of these areas for this role!

Duties involved in this role will include:

• Dealing with customers across a variety of enquiries, ensuring that you provide a friendly & professional experience in all of your interactions
• Responding to incoming information requests & donations including contact by phone, email, correspondence & in person
• Handling any complaints, ensuring these are escalated to the appropriate contact & dealt with to a satisfactory conclusion
• Processing incoming cash, card & cheque donations through the company's donations system
• Distribution of welcome packs and fundraising materials to new customers, as well "Thank You" letters to donors
• Providing administrative support to the Fundraising team including new registrations & the associated administration for upcoming events
• Assisting with the creation & management of JustGiving pages
• Carrying out accurate data entry onto the company's internal systems
• Various other ad hoc customer relations & administrative duties as directed

In order to be considered for this role your skills and experience should include:

• Previous demonstrable experience across both Customer Service & Administration - experience in both is ESSENTIAL for this role as the split will be around 50/50 between the two areas
• Prior experience working for a Charity in these areas would definitely be preferred although this is by no means essential
• First class communication skills - both written & verbal
• Solid IT skills including the use of MS Office (particularly Word, Excel & Outlook) and preferably some experience using a CRM system or customer database
• Excellent organisation & time management skills, with the ability to prioritise your workload effectively - as this will be a very busy role!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age