Customer Support Administrator

Search Consultancy; City of Edinburgh; On-site; GBP 15,000 - 21,000; Full time

Job summary

Search Consultancy are delighted to be working exclusively with a nationwide charity client in Edinburgh to recruit a Customer Support Administrator for a full-time temporary role. The appointment is office-based, 35 hours per week, Monday to Friday, with an ASAP start and end-of-2026 contract.

It is a blended role across Customer Service and Administration. You will handle customer inquiries, donations and incoming information requests, process payments, support fundraising events and provide

Qualifications

• Previous demonstrable experience across both Customer Service & Administration - experience in both is ESSENTIAL for this role as the split will be around 50/50 between the two areas
• First class communication skills - both written & verbal
• Solid IT skills including the use of MS Office (particularly Word, Excel & Outlook) and preferably some experience using a CRM system or customer database
• Excellent organisation & time management skills, with the ability to prioritise your workload effectively - as this will be a very busy role!

Responsibilities

• Dealing with customers across a variety of enquiries, ensuring that you provide a friendly & professional experience in all of your interactions
• Responding to incoming information requests & donations including contact by phone, email, correspondence & in person
• Handling any complaints, ensuring these are escalated to the appropriate contact & dealt with to a satisfactory conclusion
• Processing incoming cash, card & cheque donations through the company's donations system
• Distribution of welcome packs and fundraising materials to new customers, as well "Thank You" letters to donors
• Providing administrative support to the Fundraising team including new registrations & the associated administration for upcoming events
• Assisting with the creation & management of JustGiving pages
• Carrying out accurate data entry onto the company's internal systems
• Various other ad hoc customer relations & administrative duties as directed

Skills

Customer service

Administration

MS Office

CRM experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM system

Job description

Customer Support Administrator

Edinburgh-based | office-based role

Full Time | 35 hours per week | Monday to Friday

ASAP start | Temp role initially until the end of 2026

Hourly rate of £13.00 per hour + holiday pay

Search Consultancy are delighted to be working exclusively with one of our Nationwide clients in the Charitable sector to recruit this role on a full-time Temporary basis.

This is a blended role between Customer Support & Administration - the client is seeking a candidate who is strong in both of these areas for this role!

Duties involved in this role will include:

• Dealing with customers across a variety of enquiries, ensuring that you provide a friendly & professional experience in all of your interactions
• Responding to incoming information requests & donations including contact by phone, email, correspondence & in person
• Handling any complaints, ensuring these are escalated to the appropriate contact & dealt with to a satisfactory conclusion
• Processing incoming cash, card & cheque donations through the company's donations system
• Distribution of welcome packs and fundraising materials to new customers, as well "Thank You" letters to donors
• Providing administrative support to the Fundraising team including new registrations & the associated administration for upcoming events
• Assisting with the creation & management of JustGiving pages
• Carrying out accurate data entry onto the company's internal systems
• Various other ad hoc customer relations & administrative duties as directed

In order to be considered for this role your skills and experience should include:

• Previous demonstrable experience across both Customer Service & Administration - experience in both is ESSENTIAL for this role as the split will be around 50/50 between the two areas
• Prior experience working for a Charity in these areas would definitely be preferred although this is by no means essential
• First class communication skills - both written & verbal
• Solid IT skills including the use of MS Office (particularly Word, Excel & Outlook) and preferably some experience using a CRM system or customer database
• Excellent organisation & time management skills, with the ability to prioritise your workload effectively - as this will be a very busy role!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age