Customer Success Specialist - Flexible Hours & Growth

Ecolab Deutschland GmbH; Caerphilly; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global service provider is seeking a skilled Customer Service Agent. You will handle inquiries, provide information, and ensure customer satisfaction in a fast-paced environment. Ideal candidates possess excellent communication and problem-solving skills, along with experience in customer service software. This role offers opportunities for professional growth and a comprehensive benefits package.

Benefits

25 days holiday plus 8 days Bank Holiday

Flexible work hours

Pension and life assurance benefits

Qualifications

• Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook).
• Experience using Customer Service software.
• Ability to accurately type a minimum of 25 words per minute.

Responsibilities

• Respond promptly and professionally to customer inquiries via various channels.
• Provide accurate and comprehensive information to customers regarding products and services.
• Process customer orders, returns, exchanges, and refunds.

Skills

Excellent communication skills

Customer service orientation

Ability to handle challenging situations

Problem-solving skills

Team player

Education

High school qualifications or equivalent

Tools

Microsoft Office Suite

Customer Service software

Job description

A global service provider is seeking a skilled Customer Service Agent. You will handle inquiries, provide information, and ensure customer satisfaction in a fast-paced environment. Ideal candidates possess excellent communication and problem-solving skills, along with experience in customer service software. This role offers opportunities for professional growth and a comprehensive benefits package.