Customer Success Manager - SaaS

Tech Buildr; Manchester; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading SaaS company in Manchester is seeking a Customer Success Manager to manage customer relationships and ensure satisfaction. This hybrid role involves onboarding, adoption, and retention of customers, focusing on expanding their use of the platform. The ideal candidate has over 3 years of experience in Customer Success in a SaaS environment. Competitive salary and benefits are offered.

Benefits

20% commission

Additional group benefits

Qualifications

• 3+ years of experience in Customer Success or Technical Account Management within the SaaS space.
• Proven experience managing onboarding, adoption, renewals, and expansions.
• Process driven with strong commercial acumen.

Responsibilities

• Manage a large portfolio of customers ensuring they see value quickly.
• Responsible for onboarding, adoption, renewals, and expansion.
• Ensure customer satisfaction and retention.

Skills

Customer Success management

Technical Account Management

Commercial acumen

SaaS experience

Job description

Customer Success Manager – SaaS / HR & RecTech

(Hybrid, Manchester)

£40k–£45k base+ 20% commission + additional group benefits

Are you passionate about building lasting customer relationships and driving measurable outcomes? Do you thrive in a fast paced SaaS environment where every day brings new opportunities to grow, innovate, and delight clients? If so, this opportunity could be perfect for you.

We are recruiting for a high growth, product led series A SaaS company, who are on a mission to remove barriers in talent acquisition and connect people with opportunities on a global scale. The organisation has doubled revenues each year over the past 5 years and has customers from around the globe. They are now looking for a Customer Success Manager to join the team, to manage the post sale customer lifecycle.

The role involves managing a large portfolio of customers, ensuring they see value quickly, adopt the platform effectively, and continue to expand their usage over time. Acting as a trusted advisor, you will be responsible for onboarding, adoption, renewals, and expansion, while keeping customer satisfaction and retention at the heart of everything you do.

Requirements

• 3+ years of experience in Customer Success or Technical Account Management within the SaaS space.
• Proven experience managing onboarding, adoption, renewals, and expansions.
• Process driven with strong commercial acumen
• Commutable to a Greater Manchester office 2 days a week

Bonus points

• Experience in HR tech, RecTech, or workflow software.
• Previous experience in a start-up or scale-up environment.

This is a fantastic opportunity to join a fast-growing scale-up where your work will directly influence customer success and business growth. Apply today to find out more