Customer Success Manager (Retail Media) at AI AdTech SaaS Platform

JR United Kingdom; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading digital marketing platform in London is seeking an experienced Customer Success Manager to drive success for global brands. This role involves building effective campaigns on platforms like Amazon and utilizing analytics to enhance performance. Candidates should have expertise in Retail Media and experience managing senior relationships. The company offers a competitive benefits package including bonuses and share options.

Benefits

Bonus and share options

Extensive benefits

Qualifications

• Proven experience in Retail Media/Commerce with high-value brands.
• Comfortable managing senior stakeholder relationships.
• Strong attention to detail and data-driven approach.

Responsibilities

• Build and optimize marketing campaigns on platforms like Amazon and Walmart.
• Utilize analytics to inform campaign strategies and performance.
• Identify new opportunities to enhance brand awareness and sales.

Skills

Retail Media expertise

Experience with Amazon Ads suite

Strategic relationship management

Data-driven mindset

Job description

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Customer Success Manager (Retail Media) at AI AdTech SaaS Platform, London (City of London)

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Client:

Grey Matter Recruitment

Location:

London (City of London), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

26.08.2025

Expiry Date:

10.10.2025

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Job Description:

Exciting opportunity for an experienced Customer Success Manager to join a fast-growing AI AdTech SaaS platform, as they continue to scale their Retail Media specialist team.

The Company

• $100m in funding by top VCs
• Manage $8B annually in media spend
• Power digital marketing campaigns in more than 190 countries
• Work with half of the Fortune 50 and all the top 10 Global Ad agency networks
• Bonus, share options, and extensive benefits

The Role

As a Customer Success Manager, you will leverage your expertise across various marketplaces to drive success for a portfolio of well-known global brands.

• Build and optimize successful marketing campaigns across Amazon, Walmart, etc.
• Utilise digital marketing analytics to interpret campaign trends, make performance recommendations, and tell the story behind your clients’ KPIs.
• Identify new marketing opportunities to optimize brand awareness and drive sales.

Desired Skills & Requirements

• Proven Retail Media/Commerce expert, confident working with high-value global brands.
• Experience across the full Amazon Ads suite is highly beneficial.
• Highly strategic, comfortable managing and developing relationships with senior stakeholders.
• Data-driven with strong attention to detail.