Customer Success Manager -(Online)

Nominate Recruitment; Belfast; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency in Belfast is looking for a Customer Success Manager to enhance client relationships and ensure exceptional service delivery. The role involves proactive engagement with corporate clients, onboarding new customers, and supporting continuous improvement. You should have at least 2 years of experience in customer success, preferably in e-commerce. This is a permanent, office-based role with competitive salary and excellent benefits.

Benefits

Competitive salary

Excellent benefits

Qualifications

• Minimum 2 years’ experience in customer success, retention, or CRM roles, preferably in e-commerce.
• Customer-centric mindset with proven experience in building relationships with business and corporate clients.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.

Responsibilities

• Always deliver outstanding customer service, contributing to customer success metrics, retention rates, and revenue growth.
• Proactively connect with clients to understand their needs, drive engagement, and uncover growth opportunities.
• Ensure smooth onboarding and rollout for new customers.

Skills

Customer Service

e-commerce

digital

Job description

Overview

Job Title: Customer Success Manager (Online)

Location: Belfast - BT3

Salary and Benefits: Competitive with excellent benefits.

Hours of work: Office Based Role - 9am-5:30pm; flexibility offered

Employment Type: Permanent

Nominate Recruitment are thrilled to be partnering with one of Northern Ireland’s most successful Digital Print companies. Due to continued growth, they are seeking a Customer Success Manager to join the team.

You will build strong relationships with high-value corporate and business clients, engaging proactively before and after their orders to ensure exceptional customer satisfaction.

Duties will include:

• Always deliver outstanding customer service, contributing to customer success metrics, retention rates, and revenue growth.
• Proactively connect with clients to understand their needs, drive engagement, and uncover growth opportunities.
• Ensure smooth onboarding and rollout for new customers, helping them realize the full value of our products and services.
• Identify and re-engage declining or lapsed customers, using insights to win back their business.
• Collaborate with internal teams by sharing customer feedback and requests to drive continuous improvement.
• Manage customer inquiries across phone, email and web chat channels, ensuring timely and effective

The Right Fit

• Customer-centric mindset with proven experience in building relationships with business and corporate clients.
• A true team player who enjoys working in a team and is comfortable managing a high volume of interactions with speed and accuracy.
• Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
• Minimum 2 years’ experience in customer success, retention, or CRM roles, preferably in e-commerce.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.

Skills

• Customer Service
• e-commerce
• digital