Customer Success Manager - Hybrid

Sowelo Consulting; Belfast; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading consulting firm in Belfast is seeking a Customer Success Manager to join their team. The role involves developing strong customer relationships, ensuring high satisfaction, and driving customer adoption of SaaS solutions. You will work in a hybrid model, spending three days a week in the office. The ideal candidate has a background in customer success or account management, excellent communication skills, and a strong sales mindset. Training opportunities are provided.

Benefits

Training opportunities

Flexible work environment

Great team culture

Qualifications

• 2 years of dedicated Customer Success Management experience.
• Experience in a client-facing role such as Sales or Account Management.
• Proven ability to build strong executive-level relationships.

Responsibilities

• Develop deep understanding of customers' business models to build lasting relationships.
• Create tailored account plans to address customers' strategic goals.
• Monitor overall account performance and implement structured programs.

Skills

Sales mindset

Customer Success Management

SaaS environment experience

Relationship building

Excellent communication skills

Fast-paced environment adaptability

Education

Bachelor's degree or equivalent

Job description

Do you have a sales mindset

Do you have experience within a SaaS environment or SaaS Products

Great! Then we have a role for you

You could join the worlds leading retail network connecting trading partners around the globe to optimize supply chain operations for all retail partners. They support data-driven partnerships with innovative cloud technology customer-obsessed service and accessible experts so their customers can focus on what they do best. To date more than 120000 companies in retail grocery distribution supply and logistics have chosen Our Client as their retail network.

You will join our Customer Success Team in a critical post-sales role. You are responsible for ensuring an outstanding customer experience throughout the entire lifecycle by aligning with and driving their strategic business goals. You will leverage your product expertise to create repeatable success processes ensure high customer adoption and proactively identify opportunities to enhance the relationship and service utilization.

This is a hybrid role in Belfast where you would be 3 days per week in the office.

Responsibilities

• Develop a deep understanding of customers business models build lasting relationships and serve as a trusted adviser to ensure successful long-term partnerships.
• Create tailored account plans outlining critical success factors performance metrics targets and recommendations to address customers strategic goals and business challenges within the retail and supply chain space.
• Efficiently and effectively deliver specialized advisory and recovery services (e.g. revenue recovery support) ensuring high customer satisfaction retention and long-term value realization.
• Monitor overall account performance keep complex projects on track and implement structured programs to drive platform adoption especially for low-usage accounts.
• Identify and execute opportunities to increase contract value by expanding service scopes cross-selling other retail solutions or integrating new services.
• Maintain accurate forecasts of expansion revenue and renewal pipelines reporting confidently to leadership on progress against targets.
• Build strong relationships with key decision-makers across customer finance operations and supply chain teams to champion and drive the adoption of new solutions and services.

Qualifications

• Bachelors degree or equivalent combination of education and experience.
• 2 years of dedicated Customer Success Management (CSM) experience or 3 years of professional business experience in a client‑facing role (e.g. Sales or Account Management).
• Direct experience within a SaaS environment or experience managing clients utilizing complex SaaS platforms.
• Proven ability to build strong executive‑level relationships including conducting business reviews with C‑level and SVP‑level executives.
• Excellent verbal and written communication presentation organization and time management skills with a thoughtful empathetic approach to addressing customer pain points.
• Comfortable working in a fast‑paced environment with strong active listening skills and the agility to quickly assess and address changing priorities.

Keys to success

A team working mindset is important as you will be collaborating with colleagues from other departments to deliver the best solutions possible.

Reasons to join

• You will be working with a supportive and enabled team that provides a lot of training opportunities
• You will be working with the flexible team with a great team culture
• You will join the company that combines innovation with corporate social responsibility
• Being a part of a global brand that is evolving in customer‑centric projects
• You will have the opportunity to work hybrid

Application

Sounds interesting? Send us your CV by applying to this page

Additional Information

Required Experience: Manager

Key Skills: Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Employment Details

Employment Type: Full-Time

Experience: years

Vacancy: 1