Customer Success Manager (EU Markets)

Stora; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading self-storage software company is seeking a Customer Success Manager to support EU markets. In this role, you'll onboard new operators, ensure their successful setup, and build lasting relationships. The position offers competitive salary, share options, and a flexible working environment with access to an office in Belfast.

Benefits

Competitive salary

Share options

35 days holiday

Private health insurance (for you + family)

Pension plan

Remote work with optional office access

Apple hardware

Qualifications

• Fluency in English and at least one European language (French, Spanish, German, or Italian).
• Organized and capable of working with people.
• Strong verbal and written communication skills.

Responsibilities

• Onboard new customers in EU markets, guiding them through setup and training.
• Support customers via email, chat, and video.
• Monitor account health and help operators get more value from Stora.

Skills

Fluent in English

Fluent in French

Fluent in Spanish

Fluent in German

Fluent in Italian

Communication skills

Organizational skills

People skills

Tools

HubSpot

Notion

Stripe

Job description

Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone.

To support that growth, we’re hiring a Customer Success Manager focused on EU markets—such as France, Spain, Germany, or Italy. You’ll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora.

Why this role matters

We’re expanding across Europe, and success in new markets depends on great customer experiences. You’ll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us.

What you’ll do

• Onboard new customers across EU markets, guiding them through setup and training

• Support customers via email, chat, and video—especially where language or local context matters

• Build long-term relationships with your assigned accounts

• Monitor account health, usage, and risks

• Help operators get more value from Stora, surfacing opportunities and promoting key features

• Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions

• Be the voice of the EU customer—sharing insights to improve our product and service

What we’re looking for

• Fluent in English and at least one of: French, Spanish, German, or Italian

• Organised, calm, and good with people

• A great communicator—both written and verbal

• Comfortable using and explaining software

• Experience in SaaS, onboarding, or customer support is helpful but not required

What we offer

• Competitive salary

• Share options

• 35 days holiday

• Private health insurance (for you + family)

• Pension plan

• Remote with optional Belfast office access

• Apple hardware

How to apply

Apply via the form by 27 July 2025. We’re reviewing applications as they come in and will be in touch if it looks like a match.