Customer Success Manager at AI AdTech Retail Media Platform

Grey Matter Recruitment; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Success Manager to join a fast-growing AI AdTech Retail Media platform in Greater London. The ideal candidate will leverage their Retail Media expertise to drive success for a portfolio of global brands, primarily focusing on Amazon marketing campaigns. Strong relationship management skills with high-value clients and a data-driven approach are essential. This role offers the opportunity to significantly impact marketing strategies and brand awareness.

Qualifications

• Proven experience in Retail Media/Commerce.
• Confident in working with high-value global brands.
• Expert in Amazon Ads and other marketplaces is a plus.

Responsibilities

• Leverage Retail Media expertise to drive success for global brands.
• Build and optimize successful retail media marketing campaigns.
• Utilize digital marketing analytics to interpret campaign trends.

Skills

Retail Media expertise

Amazon Ads proficiency

Strategic thinking

Relationship management

Data-driven mindset

Job description

Exciting opportunity for an experiences Customer Success Manager to join a fast growing AI AdTech Retail Media platform, as the continue to scale their client facing team.

TheCompany

• $100minfundingbytopVCs
• ClearmarketleaderintheRetail/CommerceMediaspace
• Managing$8Bannuallyinmediaspendin190+countries
• Impressiveportfolioofwell-knownglobalclients

TheRole

AsanCustomerSuccessManager,youwillleverageyourRetailMediaexpertise todrivesuccessforaportfolioofwell-knownglobalbrands.

• BuildandoptimizesuccessfulretailmediamarketingcampaignsprimarilyacrossAmazon,butbroadermarketplaceknowledgeabigplus!
• Utilisedigitalmarketinganalyticstointerpretcampaigntrends,makeperformancerecommendationsandtellthestorybehindyourclients’KPIs
• Identifynewmarketingopportunitiestooptimizebrandawarenessanddrivesales

DesiredSkills&Requirements

• ProvenRetailMedia/Commerceexpert,confidentworkingwithhigh-valueglobalbrands
• ExpertinAmazonAds,withadditionalmarketplacesabonus!
• Highlystrategic,comfortablemanaginganddevelopingrelationshipswithseniorstakeholders
• Data-drivenwithstrongattentiontodetail