Customer Success Manager

Arius Recruit; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic AI-driven tech company in Greater London is seeking a Customer Success Manager to manage a portfolio of retail and ecommerce customers. The role involves onboarding, adoption, and renewals for existing clients, as well as consultative sales to help embed AI into their workflows. Candidates should have at least 4 years of experience in B2B SaaS Customer Success or Account Management, with a strong focus on delivering value and managing significant accounts. Competitive compensation and a fast-paced environment are offered.

Qualifications

• 4+ years’ experience in B2B SaaS Customer Success or Account Management.
• Experience managing mid-market and enterprise retail customers.
• Proven track record of onboarding and delivering value.

Responsibilities

• Own a portfolio of 20–30 retail/ecommerce customers.
• Responsible for onboarding, adoption, and renewals.
• Manage a book of business worth £500k–£1m.

Skills

B2B SaaS Customer Success

Account Management

Consultative Sales

SEO Knowledge

Job description

Job Description

Customer Success Manager – AI MarTech (Retail / Ecommerce)

About the company

• AI-driven SaaS marketing technology start-up, reinventing how ecommerce teams create and manage product content at enterprise scale
• Platform uses advanced AI agents to optimise product titles, descriptions and metadata across large catalogues
• Trusted by leading retailers including M&S, Argos and OnCloud to improve discoverability and performance across traditional search and emerging AI-led search environments
• Series A, venture-backed and scaling fast, with a product-led approach and a lean, high-performance culture

About the role

• Own a portfolio of ~20–30 mid-market and enterprise retail / ecommerce customers
• End-to-end responsibility for onboarding, adoption, value delivery, renewals and expansion
• Manage a book of business of ~£500k–£1m, with clear opportunity to grow this significantly
• Maintain urgency post-sale and re-engage accounts where momentum has dropped
• Act consultatively, helping customers embed AI into content, SEO and merchandising workflows

Your previous experience

4+ years’ experience in B2B SaaS Customer Success or Account Management, managing mid-market and enterprise reta...