Customer Success Manager

Mekion Consulting; Remote; GBP 72,000 - 85,000; Full time

Job summary

A leading consulting firm in the UK is seeking a Customer Success Manager to lead enterprise customer relationships and oversee the onboarding and implementation processes. In this high-impact role, you will collaborate with various teams to ensure customer success and drive growth. Ideal candidates will have proven experience in B2B SaaS customer success, strong project management abilities, and technical literacy. The position offers a competitive salary and a remote working arrangement within the UK.

Qualifications

• Proven experience managing enterprise customer relationships.
• Ability to handle complex, multi-workstream projects.
• Strong communication and analytical skills.

Responsibilities

• Own customer relationships and retention across enterprise accounts.
• Lead onboarding and implementation from discovery to go-live.
• Manage delivery governance and stakeholder communication.
• Partner with Product and Engineering to resolve integration issues.

Skills

Customer Success or Account Management experience in B2B SaaS

Project and delivery management skills

Communication and stakeholder management

Technical literacy for integrations and data workflows

Job description

Customer Success Manager

Location : remote (only within the UK)

Salary : up to £85,000

About the role

As a Customer Success Manager, you’ll own a portfolio of enterprise customers and lead the full lifecycle - from onboarding and implementation through to adoption, value realisation, renewal and growth.

You’ll act as a trusted advisor, delivery lead and problem solver, running customer-facing projects that combine platform implementation with our Data Transformation Services (DTS). You’ll work closely with Product, Engineering, Sales and Delivery teams to ensure customers achieve measurable outcomes and long-term success.

This is a hands‑on, high‑impact role for someone who enjoys responsibility, complexity and close customer collaboration.

What you’ll be doing

• Owning customer relationships, health, retention and expansion across a portfolio of enterprise accounts
• Leading end-to-end onboarding and platform implementation, from discovery to go-live
• Delivering scoped DTS workstreams, translating customer goals into clear, decision‑ready outcomes
• Running customer workshops and executive reviews, aligning our outcomes to business priorities
• Managing delivery governance, timelines, risks and stakeholder communication
• Partnering with Product and Engineering to resolve issues, improve integrations and feed customer insight into the roadmap
• Identifying and shaping growth opportunities in collaboration with Sales
• Continuously improving delivery playbooks, processes and customer enablement materials

What we’re looking for

• Proven Customer Success or Account Management experience in B2B SaaS, ideally with enterprise customers
• Strong project and delivery management skills across complex, multi‑workstream implementations
• Comfort working with HR, Reward, Talent or People Analytics stakeholders (or ability to learn fast)
• Technical literacy to support integrations, data workflows and platform adoption
• Excellent communication, stakeholder management and commercial judgement
• A startup mindset: ownership‑driven, proactive and comfortable with ambiguity

Start‑up life is not for everyone! To really thrive with us you will be 'Start‑up ready'. You are naturally proactive, open to change, have a continuous improvement mindset, are flexible, happy to go beyond your brief, enjoy working at pace and are comfortable with ambiguity.