Customer Success Lead (SaaS) — Drive Value

Crisp, Inc.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A fast-growing SaaS company is seeking a Customer Success Manager in Greater London. This role focuses on protecting revenue by understanding customer needs and driving product adoption. The ideal candidate will have 2-3 years in a customer-facing role, excellent communication skills, and a passion for helping customers succeed. Responsibilities include customer outreach, training delivery, and monitoring customer satisfaction metrics. Join us in creating better value through collaboration.

Qualifications

• 2-3 years in customer success or account management.
• Experience with user training and workshops.
• Empathy and commitment to customer success.

Responsibilities

• Drive customer satisfaction and retention through proactive engagement.
• Analyse usage metrics to promote adoption of SKUtrak.
• Deliver training sessions to enhance user proficiency.

Skills

Excellent communication skills

Relationship-building

Customer outreach

Analytical skills

Training and facilitation

Tools

CRM software (e.g. Hubspot, Salesforce)

Google Docs

Job description

A fast-growing SaaS company is seeking a Customer Success Manager in Greater London. This role focuses on protecting revenue by understanding customer needs and driving product adoption. The ideal candidate will have 2-3 years in a customer-facing role, excellent communication skills, and a passion for helping customers succeed. Responsibilities include customer outreach, training delivery, and monitoring customer satisfaction metrics. Join us in creating better value through collaboration.