Customer Success Executive

Cameron Pink; Woking; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A fast-growing SaaS company in Woking is seeking a Customer Success Executive to enhance customer experiences and ensure satisfaction. You will serve as the primary contact for accounts, guiding onboarding and support while monitoring account health. The ideal candidate has experience in Customer Success or Account Management, strong communication skills, and a passion for technology. This role offers a competitive salary between £35,000 and £40,000 plus OTE incentives in a hybrid working environment.

Benefits

Competitive salary with OTE

Equity options

Comprehensive benefits

Hybrid working environment

Qualifications

• Couple of years+ experience in Customer Success, Account Management, or SaaS.
• Experience with CMS platforms or similar solutions.
• Passion for technology and analytical mindset.

Responsibilities

• Serve as the primary post-sale contact for assigned accounts.
• Guide onboarding and configuration for digital solutions.
• Monitor account health and ensure customer satisfaction.
• Influence product enhancements by being the customer's voice.

Skills

Customer Success

Account Management

Relationship Building

Analytical Mindset

Strong Communication

Tools

WordPress

HubSpot

Job description

Are you passionate about helping customers succeed and getting real satisfaction from seeing them thrive? My client is looking for a Customer Success Executive to be the voice of the customer and deliver outstanding experiences with a fast‑growing SaaS business.

Why This Role Is Unmissable

You’ll join a dynamic, fast‑paced tech environment where your work directly shapes how customers use digital solutions, drives measurable ROI, and builds long‑term relationships. You’ll guide customers from onboarding to ongoing support, acting as their trusted partner and champion at every stage.

What You’ll Do

• Serve as the primary post‑sale contact for assigned accounts, ensuring customers get maximum value from their solutions.
• Guide onboarding, configuration, and best practices for digital experience management.
• Create tailored success plans aligned with each customer’s goals.
• Monitor account health, usage, and feedback to ensure satisfaction and retention.
• Conduct Benefits Realisation exercises to identify opportunities to enhance value.
• Collaborate with Sales, Product, and Support teams to resolve issues and drive improvements.
• Be the customer’s voice internally, influencing product enhancements.
• Ensure zero attrition within your customer base, keeping accounts happy and loyal.

Who Will Thrive

• A couple of years+ experience in Customer Success, Account Management, or SaaS implementation.
• Experience with CMS platforms (e.g. WordPress, Drupal), or similar solutions.
• Passion for technology and digital transformation, with a desire to become a subject matter expert.
• Strong communication, presentation, and relationship‑building skills.
• Analytical mindset, able to turn data into actionable insights.
• Proactive, organized, and customer focused.

Bonus Skills

• Training in sales/account management (e.g., Target Account Selling).
• Experience with marketing campaigns, automation tools like HubSpot, or support tracking platforms.
• Public sector experience is a plus.
• Growth mindset, eager to learn and continuously improve.

What’s in it for You

• Competitive salary £35,000–£40,000 plus OTE incentive up to 5k.
• Equity options giving you a stake in the company’s success.
• Comprehensive benefits including retail discounts, 24/7 GP, and wellness support.
• Hybrid working with a minimum of three days in the office.
• Work directly with a successful entrepreneur in a collaborative environment.
• Contribute to projects that make a tangible difference to millions of people.

This role lets you make a real difference for customers, drive measurable results, and be part of a thriving SaaS business where your contributions truly matter.