Customer Success Executive

THE OPPORTUNITY HUB UK LTD; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A cutting-edge tech company in Central London is seeking a Customer Success Associate to engage with clients and provide onboarding support. This role involves building strong relationships and ensuring high levels of customer satisfaction. Candidates should hold a 2:1 degree or equivalent and have a customer-facing background with excellent communication skills. The position offers a salary of £25,000-£30,000 plus a bonus scheme.

Benefits

Collaborative, friendly, and supportive team

Coaching and mentoring from experienced professionals

Central London office with great amenities

Qualifications

• A 2:1 degree (or equivalent).
• A proven history in a customer-facing role with superb communication and interpersonal abilities.

Responsibilities

• Engage in face-to-face interactions with clients, providing onboarding and ongoing support.
• Collaborate with customers in a lean and agile way to overcome problems and deliver value.
• Build and maintain strong relationships with clients, understanding and articulating their needs.
• Provide clear, proactive communication and ensure high levels of customer satisfaction.
• Work with the team to drive adoption and successful outcomes for customers.

Job description

Overview

Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate. This company is revolutionising the real estate game with an AI-powered platform that enables investors to make data-driven investment decisions. With their cloud-based SAAS platform, they bring together street-level data insights, fast financial modelling, and machine learning for learning from historical datasets. This is your chance to join a world-class team and make an economic impact.

Responsibilities

• Engage in face-to-face interactions with clients, providing onboarding and ongoing support.
• Collaborate with customers in a lean and agile way to overcome problems and deliver value.
• Build and maintain strong relationships with clients, understanding and articulating their needs.
• Provide clear, proactive communication and ensure high levels of customer satisfaction.
• Work with the team to drive adoption and successful outcomes for customers.
• Collaborate with technologists, product, and commercial experts to deliver a positive client experience.
• Contribute to the success of clients and the real estate sector as a whole.
• Be based in Central London with access to office amenities.
• Salary: £25,000-£30,000, plus a bonus scheme (dependent on experience).

Qualifications

• A 2:1 degree (or equivalent).
• A proven history in a customer-facing role with superb communication and interpersonal abilities.

Benefits and About the Team

• Collaborative, friendly, and supportive team with coaching and mentoring from experienced technologists, product, and commercial professionals.
• Opportunity to make a real difference in the lives of clients and within the real estate sector.
• Central London office with great amenities.