Customer Success Engineer - Associate

Preservica; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking an experienced Python Developer to join their integration team. This role involves customer onboarding, data ingestion, and support for SaaS solutions. Candidates should have over 5 years of experience in technical support or IT roles, familiarity with APIs, and strong communication skills. We offer a competitive salary and opportunities for professional development, with a hybrid work model including days in our Abingdon office.

Benefits

Competitive salary

Career development opportunities

Dedicated training time

Qualifications

• 5 years of experience in customer support or IT role.
• Working knowledge of Python or another scripting language.
• Familiarity with structured data formats such as XML or JSON.

Responsibilities

• Lead customer onboarding projects including data ingest.
• Develop scripts to automate workflows.
• Collaborate with senior team members to resolve customer issues.
• Document processes for knowledge base.

Skills

Customer-centric skills

Technical problem-solving

Automation with scripts

API Usage

Analytical skills

Tools

Python

PowerShell

APIs

Job description

About the Role

You are an accomplished Python developer, you know your way around APIs, have a strong handle on supporting or configuring SaaS solutions and you thrive on customer interaction. Are you ready to make your mark on future‑proof software?

Preservica’s groundbreaking active digital preservation solutions are at the razor’s edge, eliminating the challenge of file obsolescence, data ROT and more, addressing the need for smart digital preservation technology. Our award‑winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe.

The Role

Working as part of the integration team with new customers and their IT teams across a range of commercial and government sectors, your key role will be the successful uptake and integration of their legacy data into Preservica’s Active Digital Preservation solution. You will be hands‑on in the upload and ingest of large volumes of digitised and born‑digital content, configuring roles and security and integrating and mapping to catalogs and metadata standards.

Ideally you will have a background in either technical support or customer success within a records management or SaaS service environment, be familiar with real‑life best practice workflows, ingest routines and data/metadata mapping, and use custom scripts and APIs. You will also bring sound customer‑centric skills and a positive can‑do attitude.

Responsibilities

• Lead portions of customer onboarding projects, including data ingest and metadata mapping.
• Develop and maintain scripts (Python, PowerShell, or similar) to automate customer workflows.
• Work with APIs to support integrations.
• Collaborate with senior team members to troubleshoot and resolve customer issues.
• Contribute to customer satisfaction by providing clear communication and timely support.
• Document processes and contribute to knowledge base articles for both customers and internal teams.
• Stay curious about emerging trends in digital archiving and SaaS integration.

What We Look For

• 5 years of professional experience in a technical support, customer success, or IT role
• Working knowledge of Python or another scripting language
• Familiarity with APIs, XML, JSON, or other structured data formats
• Understanding of metadata standards or digital archiving concepts (preferred but not required)
• Strong analytical and troubleshooting skills
• Excellent communication skills and a customer‑first mindset
• Ability to work independently and as part of a team

Location

This role can be operated as a hybrid role with monthly days in our Abingdon office.

What We Offer

As our business continues to grow we believe in investing in our people and giving them the support and tools to keep us on track. We offer a competitive salary and benefits package, tangible career development opportunities and dedicated training time to support professional growth.

Preservica is an equal opportunities employer.