Customer Success Coordinator

Flagship Housing; Norwich; On-site; GBP 27,000; Full time

Job summary

A social housing provider in Norwich seeks a Customer Success Coordinator for a permanent position, focused on delivering exceptional customer service and handling administrative tasks using the Brolly platform. Responsibilities include logging repair requests and managing customer accounts. Strong organizational and communication skills are essential. Competitive salary of £27,000 with great benefits.

Benefits

25 days annual leave

Flagship Rewards Scheme

Death in Service Benefit

Company Sick Pay

Opportunities for development

Qualifications

• Previous experience in administration.
• Passion for continuous learning.
• Ability to manage data efficiently.

Responsibilities

• Deliver exceptional customer service to clients.
• Log repair requests and communicate with customers.
• Prepare monthly rent account reports.

Skills

Organisational skills

Communication skills

IT system proficiency

Adaptability

Tools

Microsoft Office

Brolly

Job description

Overview

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you\'ll also enjoy fair pay and some pretty great perks. We are about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.

We are pleased to share an opportunity for someone to join us as a Customer Success Coordinator. This is a permanent job, working 37 hours per week, Monday to Friday. This role is based at our King Street office, in Norwich. The role comes with Agile Working.

Responsibilities

As a Customer Success Coordinator, you will deliver exceptional customer service to our clients at Legal & General Affordable Homes. You’ll engage with them through our proprietary housing system, known as Brolly. Within this role, you’ll meticulously handle all administrative duties using the Brolly platform. This includes promptly logging repair requests with Flagship Services and ensuring seamless communication with customers to expedite efficient repair services. Additionally, you will manage the allocation of housing benefit payments to the appropriate customer accounts and prepare detailed monthly rent account reports for team review. Furthermore, you’ll support customer success officers by assisting in the screening of potential clients, coordinating property viewings, facilitating move-ins and move-outs, and scheduling property inspections.

Qualifications & Requirements

Applications are welcomed from those with previous experience of administration and possess strong organisational and communication skills, with a passion for continuous learning. Proficient in various IT systems and Microsoft Office applications, you’ll be adept at delivering high-quality work and managing data efficiently. You should be ready to contribute effectively to any team with innovative solutions, be a team player but also able to work on your own initiative.

Benefits

In return for your hard work, we offer a competitive salary of £27,000.00 per annum and a benefits package that includes:

• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
• Death in Service Benefit.
• Company Sick Pay.
• An agile working environment to achieve a healthy work/life balance.

and that’s not all! We’re also proud to offer:

• Opportunities for development (including apprenticeships, our Academy, and various training options).
• Health and well-being programs and initiatives.
• Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
• A Leadership Team that inspires, develops, and supports you.

Please see the attached statement for responsibilities and requirements details. To apply please click “apply online” below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you\’re the right person for the job; please quote Reference Number 0335 and state that you are applying to be a Customer Success Coordinator, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box. Please click here, to see the full list of benefits for this job.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 06.10.2025. Interview Date: 16.10.2025, in Norwich.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

Customer Success Coordinator – Reference Number 0335

About Us

Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.