Customer Success Advocate — Telecom Networking Growth

Ciena; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading technology company in Greater London is seeking a Customer Success Advocate to ensure top telecom customers achieve ongoing value from their products and services. In this role, you will support customer onboarding, foster long-term relationships, and drive service adoption, all while acting as a trusted advisor. Ideal candidates will have a bachelor's degree in engineering, 4-6 years in customer-facing roles, and experience with optical networking technology. This position emphasizes strong communication and proactive account management.

Qualifications

• 4–6 years of experience in a customer-facing role, ideally in telecom or technology.
• Experience in Optical networking technology preferred.
• Familiarity with telecom/networking concepts is a plus.

Responsibilities

• Collaborate with Sales to ensure smooth onboarding and alignment.
• Develop customer success plans tailored to customer personas.
• Act as a trusted advisor, building relationships across teams.
• Monitor service delivery and proactively address post-sales challenges.
• Support renewals and drive product adoption using data insights.

Skills

Strong communication and interpersonal skills

Proactive management of customer accounts

Analytical skills to translate data into insights

Education

Bachelor’s degree in Engineering or related field

Job description

A leading technology company in Greater London is seeking a Customer Success Advocate to ensure top telecom customers achieve ongoing value from their products and services. In this role, you will support customer onboarding, foster long-term relationships, and drive service adoption, all while acting as a trusted advisor. Ideal candidates will have a bachelor's degree in engineering, 4-6 years in customer-facing roles, and experience with optical networking technology. This position emphasizes strong communication and proactive account management.