Customer Services Team Leader - Lead, Train & Optimize CX

GXO; Manchester; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading supply chain solutions provider in Manchester is seeking a Customer Services Team Leader. This full-time role involves overseeing recruitment, coaching teams for exceptional performance, and ensuring customer satisfaction. The ideal candidate will have strong leadership skills, proficiency in Microsoft Excel, and excellent communication abilities. The position offers a salary of up to £27,000 per annum along with a generous benefits package, including flexible insurance and a company pension scheme.

Benefits

25 days annual leave plus bank holidays

Flexible dental insurance plans

Company sponsored pension scheme

24/7 online GP service

Life assurance

Employee assistance programme

MyBenefits platform with various discounts

Qualifications

• Proficient in Microsoft Excel and PC systems.
• Experienced in team leadership within a customer-focused environment.
• Excellent written and verbal communication skills.
• Highly organized and eager to learn.

Responsibilities

• Oversee the recruitment process for new customer advisors.
• Coach and support team performance.
• Monitor communication channels and staffing levels.
• Create and distribute performance reports.
• Respond to customer queries and ensure quality control.

Skills

Microsoft Excel proficiency

Team leadership

Excellent communication

Organizational skills

Problem-solving abilities

Job description

A leading supply chain solutions provider in Manchester is seeking a Customer Services Team Leader. This full-time role involves overseeing recruitment, coaching teams for exceptional performance, and ensuring customer satisfaction. The ideal candidate will have strong leadership skills, proficiency in Microsoft Excel, and excellent communication abilities. The position offers a salary of up to £27,000 per annum along with a generous benefits package, including flexible insurance and a company pension scheme.