Customer Services Supervisor

LinkPoint Resources; London; On-site; GBP 45,000; Full time

Job summary

A leading recruitment agency in London is seeking a Customer Service Supervisor for a high-end brand. The role involves showcasing the brand, ensuring excellent customer experiences, and updating the CRM system. Candidates should have experience in high-end retail or hospitality and possess excellent communication skills. Salary is £45,000 per annum plus benefits.

Benefits

Pension

Medical

Other Great Benefits

Qualifications

• Experience as a Customer Services Supervisor in high-end retail or hospitality.
• Proven track record of providing superior customer service.
• Strong relationship-building skills.

Responsibilities

• Showcase the brand to customers and ensure excellent experiences.
• Update CRM with customer details and requests.
• Keep stakeholders informed on progress.

Skills

Experience in high-end retail

Excellent communications skills

Team player

Experience with CRM systems

Interpersonal skills

Tools

MS Office

Job description

Overview

We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Supervisor to work for a leading high-end brand.

Salary: £45,000 per annum + Pension + Medical + Other Great Benefits

Working hours: Covering 7.5 hours a day, 5 days per week, on a rotating shift: Monday to Sunday 9.30 am - 9.00 pm.

Responsibilities

• Showcase the brand and its many benefits and features to current and future customers
• Update the CRM system with customer details and requests
• Ensure customers have an excellent customer experience
• Keep stakeholders updated with progress

Skills & Qualifications

• Experience within high-end retail, hospitality or hotels
• Experience as a Customer Services Supervisor offering superior customer service face-to-face
• Excellent communications and interpersonal skills
• Experience building and maintaining relationships with current and potential customers
• Experience using MS Office and CRM system
• Team player
• UK/EU Driving licence